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Ria_Staveri_4472
Participating Frequently
August 25, 2024
Question

XD missing from adobe suite although i purchased it

  • August 25, 2024
  • 1 reply
  • 927 views

as the title says , i bought the adobe suite but xd program is not included although it is advertised in my plan, how can i  get it?

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    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    August 27, 2024

    @Ria_Staveri_4472 did you sign into adobe.com? That's where you will find Adobe Xd within the CC Sunscription...when you say 'suite' I am thinking of CS6 and lower...because Adobe Xd will not be on those DVDs. Adobe Xd came out around 2015 I believe...

    In my account: https://www.adobe.com/apps/all/all-platforms under 'More apps from Adobe'

     

    I still teach Adobe XD to new groups of students every three months. After they obtain their Adobe CC subscriptions, I guide them in installing Illustrator, Photoshop, Acrobat and Xd. When I ask if they can access Xd, there’s a mix of responses: some can find it, while others report that it's either missing or in maintenance mode.


    I do tell them give it 24 hours before Xd shows up, and it will likely be shown like this eventually. If not try this link, https://creativecloud.adobe.com/apps/all/desktop/pdp/xd


    Again, it normally shows up after 24 hours after logging into the https://www.adobe.com/apps/all/all-platforms

    m
    R
    Ria_Staveri_4472Author
    Participating Frequently
    August 28, 2024

    Thanks for your response @creative explorer . Unfortunately I don't see it anywhere! 😞
    I have payed for that and it's missing. I don't know what to do...

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    September 6, 2024

    also we contacted customer support, its laughable and full of bots, good luck with that


    @Ria_Staveri_4472 on that contact page, there is a link for the 'X' aka Twitter...shoot them a quick message if they can assist. Just remember, DO NOT GIVE YOUR ACCOUNT INFO OVER THE GENERAL FEED

    m
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