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New Participant
July 10, 2020
Répondu

XD mobile app crashing on iOS

iPhone X with iOS 13.5.1
Loading screen appears upon launching the app, then crashes within a few seconds.

A few hours ago it was working perfectly fine, took a break and when I got back to work it just crashed. Tried rebooting the phone, deleted the app and reinstalled it, no idea what else to do.

Anyone else experiencing this? Any ideas how to fix it?

    Ce sujet a été fermé aux réponses.
    Meilleure réponse par MattRutko

    Issue seems to be resolved. Thanks for the speedy fix adobe.

    5 commentaires

    New Participant
    May 17, 2022

    I am having the same issue also 😩

    New Participant
    May 17, 2022

    Mine crashes as well on startup. XD version 50.0 with iOS 15.5

    New Participant
    May 17, 2022

    Mobile app crashing on iPhone 12 mini with iOS 15.4.1
    Loading screen appears, then crashes within a few seconds.

    This morning it was working perfectly, after lunch it just started to crash.

    I tried turning off the phone, deleted the app and reinstalled it. 

    Help please!!

    Paola

    danielp43280137
    New Participant
    May 17, 2022

    Am also facing the same problem, adobe please fix it shortly


    I'm having the exact same issue. 
    iPhone 13 Pro

    iOS 15.5 installed and just reinstalled XD (2-3 times) with no luck. 

    New Participant
    July 10, 2020

    Same exact crashing issue.

    Iphone X
    XD version 30.0
    Updated IOS to 13.5.1 today to try to fix the problem, did not work.

    MattRutkoRéponse
    New Participant
    July 10, 2020

    Issue seems to be resolved. Thanks for the speedy fix adobe.

    izzetzorlu
    New Participant
    July 10, 2020

    I am having the exact same issue!

    It was working fine in the morning.

    I have iPhone Xs Max with iOS 13.5.1

     

    Here is the video showing this:

    https://www.dropbox.com/s/2navr5dhkhbe246/Adobe%20XD%20crashes.mov?dl=0

     

    On desktop PC, I am using version 30.2.12.3 CC Sync 4.3.48.36

    izzetzorlu
    New Participant
    July 10, 2020

    This is now fixed for me without me doing anything.

    New Participant
    July 10, 2020

    I'm also dealing with the same problem as you ...

    Rishabh_Tiwari
    Community Manager
    Community Manager
    July 10, 2020

    Hi there,

     

    We're so sorry to hear about the trouble. We can surely test this on our end, would you mind sharing the XD version as well? We'll try our best to help you with it.

     

    Regards

    Rishabh

    vera_cAuteur
    New Participant
    July 10, 2020

    Thank you!
    It's Version 30.0