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V
vera_c
Participant
July 10, 2020
Answered

XD mobile app crashing on iOS

  • July 10, 2020
  • 5 replies
  • 2045 views

iPhone X with iOS 13.5.1
Loading screen appears upon launching the app, then crashes within a few seconds.

A few hours ago it was working perfectly fine, took a break and when I got back to work it just crashed. Tried rebooting the phone, deleted the app and reinstalled it, no idea what else to do.

Anyone else experiencing this? Any ideas how to fix it?

      This topic has been closed for replies.
      Correct answer MattRutko

      Issue seems to be resolved. Thanks for the speedy fix adobe.

      5 replies

      S
      Stanley24488394sep0
      Participant
      May 17, 2022

      I am having the same issue also 😩

      C
      Codman
      Participant
      May 17, 2022

      Mine crashes as well on startup. XD version 50.0 with iOS 15.5

      P
      Paola5FF0
      Participant
      May 17, 2022

      Mobile app crashing on iPhone 12 mini with iOS 15.4.1
      Loading screen appears, then crashes within a few seconds.

      This morning it was working perfectly, after lunch it just started to crash.

      I tried turning off the phone, deleted the app and reinstalled it. 

      Help please!!

      Paola

      danielp43280137
      danielp43280137
      Participant
      May 17, 2022

      Am also facing the same problem, adobe please fix it shortly


      I'm having the exact same issue. 
      iPhone 13 Pro

      iOS 15.5 installed and just reinstalled XD (2-3 times) with no luck. 

      M
      MattRutko
      Participant
      July 10, 2020

      Same exact crashing issue.

      Iphone X
      XD version 30.0
      Updated IOS to 13.5.1 today to try to fix the problem, did not work.

      M
      MattRutkoCorrect answer
      Participant
      July 10, 2020

      Issue seems to be resolved. Thanks for the speedy fix adobe.

      izzetzorlu
      izzetzorlu
      Participant
      July 10, 2020

      I am having the exact same issue!

      It was working fine in the morning.

      I have iPhone Xs Max with iOS 13.5.1

       

      Here is the video showing this:

      https://www.dropbox.com/s/2navr5dhkhbe246/Adobe%20XD%20crashes.mov?dl=0

       

      On desktop PC, I am using version 30.2.12.3 CC Sync 4.3.48.36

      izzetzorlu
      izzetzorlu
      Participant
      July 10, 2020

      This is now fixed for me without me doing anything.

      J
      Jhs1025
      Participant
      July 10, 2020

      I'm also dealing with the same problem as you ...

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      July 10, 2020

      Hi there,

       

      We're so sorry to hear about the trouble. We can surely test this on our end, would you mind sharing the XD version as well? We'll try our best to help you with it.

       

      Regards

      Rishabh

      V
      vera_cAuthor
      Participant
      July 10, 2020

      Thank you!
      It's Version 30.0

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