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renees20504446
renees20504446
Participating Frequently
May 21, 2017
Question

XD new project opens to scrambled screen

  • May 21, 2017
  • 2 replies
  • 1237 views

I am having issues with just the XD app on multiple monitors.  XD looks fine on the primary monitor, but my added monitors show a scrambled screen. This is the only app I have that has the problem currently although I have previously had Firefox have a similar issue where as the fix was to uncheck "Use hardware acceleration when available" any ideas on how to fix this for XD? 

    This topic has been closed for replies.

    2 replies

    L
    lifesalich
    Inspiring
    May 7, 2019

    Same issue. Adobe XD works fine on MacBook Pro monitor. But moving it to a side monitor connected via USB-C makes the central panel completely blank (grey). You can't see anything. Super super annoying how many bugs exist with this product on MacOS! lol.

    C
    Adobe Employee
    CoreyRLucier
    Adobe Employee
    May 7, 2019

    This bug is not our bug. It's Apple's.  But you mention other annoying bugs, please reach out with a DM to share those please.

    P
    Adobe Employee
    Peter_Flynn
    Adobe Employee
    May 22, 2017

    Could you try these steps:

    1. Open Start menu, type "dxdiag" and run it
    2. Go to Display tab, take a screenshot of the info shown there, and post it here

    Also, what hardware are your primary monitor and secondary monitors?

    renees20504446
    renees20504446Author
    Participating Frequently
    May 23, 2017

    Whats the Mac equivalent for "dxdiag"?

    P
    Adobe Employee
    Peter_Flynn
    Adobe Employee
    May 23, 2017

    Oh sorry, I was assuming you were on Windows.  For a Mac, could you provide us with:

    • Screenshot of what XD looks like when it's messed up
    • Go to "About This Mac" (under the Apple menu) and take screenshots of General and Displays

    Thanks!

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