XD not opening on mac

Report · May 25, 2023

Hey guys i just cant get xd opend on my mac... tried to uninstall and reinstall but it didnt work just get the same problem... xd icon starts to pops on mac's dock and then it closes... hope you guys could help me.. heres the problem report

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Translated Report (Full Report Below)
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Process: Adobe XD [49244]
Path: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier: com.adobe.xd
Version: 56.1.12.1 (56.1.12.1)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2023-05-25 17:11:40.2533 -0300
OS Version: macOS 12.6.5 (21G531)
Report Version: 12
Bridge OS Version: 3.0 (14Y910)
Anonymous UUID: 4179390C-6ED8-1737-7177-FAB96B727B7A

Sleep/Wake UUID: 0E7389FD-BA68-4B5E-8E10-8CA24B28A32F

Time Awake Since Boot: 530000 seconds
Time Since Wake: 2369 seconds

System Integrity Protection: enabled

Crashed Thread: 15 com.adobe.ngl-GetCachedProfile-0x70000e2b2000

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [49244]

Report · May 25, 2023

Hi @regiss17979020 ,

Sorry to hear about the trouble. By any chance, did you change the installation location of XD? If yes, would you mind switching back to default and checking again? If that doesn't help, please try the steps shared in this similar discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

Report · May 26, 2023

Hey man.. already done all in that discussion.. although i havent change the installation location of it it just still get me same error... i've used adobe cleaner tool and nothing works... on my mac I have photoshop, illustrator and both work perfectly fine but XD doesnt even though i tried to install old versions available on adobe creative cloud app i didnt get it work... please help me, i need it to work

Report · May 26, 2023

Thank you for confirming. Please check if Adobe XD has full disc access. To check that, go to Apple Menu > System Settings > Privacy & Security > Full Disc Access. If XD is not added, please add Adobe XD and restart Mac and let us know if this helps or if you need further assistance.

Report · May 27, 2023

just did that and still the same... any more ideas? dont know why it happens cause photoshop and illustrator works perfectly fine ....

Report · May 29, 2023

more ideas?

Report · May 29, 2023

Thank you for trying. We can try one more step: creating a new profile on macOS. Please create a new profile by following the steps shared here. If it still doesn't work, please share your Adobe ID, phone number, and a suitable time to contact you through DM by clicking on my name.