Skip to main content
K
Khaled Al-Essawi
Participant
June 28, 2020
Question

XD not working at all

  • June 28, 2020
  • 1 reply
  • 455 views

XD is not starting!

I have got the latest version of XD and working on macOS Catalina v10.15.5

It was working fine before the latest update

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
June 30, 2020

Hi there,

 

Sorry to hear you are having facing crash issue while opening XD. Would you mind doing a fresh uninstall and reinstall of XD using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and let us know if that helps?

 

We are here to help.

 

Thanks,

Harshika

K
Khaled Al-EssawiAuthor
Participant
July 4, 2020

Hi Harshika,

 

I did what you said but I have the same problem till now. 

I need to fix this ASAP, please.

K
Khaled Al-EssawiAuthor
Participant
July 8, 2020

Sorry for the delay in response. Would you mind getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance?

 

Let me know if you face any trouble contacting them.

 

Thanks,

Harshika


Actually I did before posting here!
And here is the answer I got

"It's quite strange but it is supposed to work fine. There might be some issue with the application. You can raise your request on https://community.adobe.com/" !!

 

I need to know who supposed to help me? I'm losing my work!!

  • I'm facing this problem since 28 June and I tried 
  • Reinstalling XD
  • Reinstalling CC
  • Tried Older version of XD
  • tried to run in safe mode
  • restarting and shutting down my machine several times 

I don't know what I have to do else 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices