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bkaybaba
bkaybaba
Inspiring
September 29, 2018
Answered

XD Service are not enable.. Why?

  • September 29, 2018
  • 1 reply
  • 1413 views

have Adobe XD installed and I'm a single owner to my pc and the administrator but everytime I tried to do a mobile preview move your files to Creative Cloud I get the error

"Mobile Preview is only supported when XD services are enable"

Your IT administrator has disabled access to XD services. Please contact your IT administrator to update your access.

Well I don't know what to do I have searched on for solution and no one seems to be having this issue as there is no adequate solution for this ..  what did I do wrong and how to fix this? I have all full permissions on my laptop folder and subfolder.. Please help

    This topic has been closed for replies.
    Correct answer bkaybaba

    Thanks for sharing the details here Bkaybaba, could you please share the Adobe ID (email address which you are using to login to Adobe Creative Cloud/ Adobe XD) via private message? I would like to check the entitlement.

    Thanks,

    Atul_Saini


    Thank you for your response much appreciated. I have finally reinstalled my OS and everything seems working perfect now, I guess previous OS corrupted my administrative privileges... But now it's been reinstalled.

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 4, 2018

    Hi Bkaybaba,

    Sorry for the delay in response, thanks for sharing the details. As you have mentioned that some services are disabled, I would request you to get in touch with your IT administrator and ask them to enable the services. Please check this link for more details: - Enable/disable services for profiles using Adobe Creative Cloud for enterprise or Adobe Document Cloud for enterprise

    Hope this helps, please update this discussion in case you need further assistance.

    Thanks,

    Atul_Saini

    bkaybaba
    bkaybabaAuthor
    Inspiring
    October 5, 2018

    I am not on any domain... I have no IT administrator, I'm the owner of my own pc running windows 10 enterprise edition 64bit, since I downloaded XD and want to use the preview on mobile feature I couldn't move my files keep getting the error, I'm 24hours from reloading the OS hoping something went wrong, I logged on my pc as the owner knowing that I'm the administrator.. Why is the error coming from I don't know

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