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beautiful_sincerity5EC9
Known Participant
April 5, 2023
Question

XD share link is not working for more than two weeks

  • April 5, 2023
  • 1 reply
  • 1622 views

Hi

Am tired of trying to figuer out how to access commnets of my developers.
I cannot access through adobe ID and through the sahre link uit self, i get the 

Something went wrong

You can try accessing the link again or, if the error persists, report the error.

 

I got this for weeks for now, and no change.

in reporting the error, i got mystic account that even i register it says my account is not there.

Adobe come on why i need to strugel to get hat it suppose to work.

How to make this hell link working?

    This topic has been closed for replies.

    1 reply

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    April 5, 2023

    Have you tried it on other machines / browsers? Can other people access the link? Is the link available through invitation only?

    B
    beautiful_sincerity5EC9Author
    Known Participant
    April 5, 2023
    Hi

    For some it works for other dont. i tried on 4 browsers, cleaned my cach with fery and Domestis allot of times and no use. before all was good.
     
    Thank you
     
    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 7, 2023

    Hi

    Sorry for delay, teaching.

    Creative Cloud and other Adobe services / apps? NO
    Are you using a VPN? NO
    What country is your team located in? Türkiye
    Are you all accessing it from the same country or are you international? Diffrent countires 

    Not sure if I can provide any useful suggestions, have you tried contacting Adobe support through chat or phone?
    Its mission impossible, no phone number to contact and virtual chat (




    Hi @beautiful_sincerity5EC9 ,

     

    We're so sorry to hear about the trouble. You can try one more step to troubleshoot this. Please sign out from the Creative Cloud Desktop app and sign back in. Once you sign in, there will be two options, personal or organizational account. Please try both accounts and see if you can access the link. You can contact us directly using this link if it still doesn't work. Please click on the chat icon in the bottom right corner. 

     

    Thanks

    Rishabh

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