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beautiful_sincerity5EC9
Known Participant
April 5, 2023
Question

XD share link is not working for more than two weeks

  • April 5, 2023
  • 1 reply
  • 1622 views

Hi

Am tired of trying to figuer out how to access commnets of my developers.
I cannot access through adobe ID and through the sahre link uit self, i get the 

Something went wrong

You can try accessing the link again or, if the error persists, report the error.

 

I got this for weeks for now, and no change.

in reporting the error, i got mystic account that even i register it says my account is not there.

Adobe come on why i need to strugel to get hat it suppose to work.

How to make this hell link working?

    This topic has been closed for replies.

    1 reply

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    April 5, 2023

    Have you tried it on other machines / browsers? Can other people access the link? Is the link available through invitation only?

    B
    beautiful_sincerity5EC9Author
    Known Participant
    April 5, 2023
    Hi

    For some it works for other dont. i tried on 4 browsers, cleaned my cach with fery and Domestis allot of times and no use. before all was good.
     
    Thank you
     
    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    April 10, 2023

    Hi

     

    What do you mean sign out and sign in?  tell extacly what i need to do, steps please

    The link you gave me its like a bone for a dog to ask him to go a way, this link is like a joke for people, it have only a help text and virtual assistance that have no use.

     


    He means that you can go into the Creative Cloud app, and in the top right corner, click on your portrait and then sign out. After that sign back in with your account. I personally don't think this is the issue, as you're saying others have trouble opening the link as well.

     

    On contacting the Adobe support, you can tell the virtual assistant that you'd like to talk to a person / agent (write "I'd like to chat with an agent" for example). Alternatively, you can call the support via phone, here are the phone numbers for all regions.

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