XD shows blank white screen

[BenAffleckIsBatman]

Hi all,

I'd worked with the beta for quite some time on my device but after some upgrades of XD & Windows, the app just shows a blank white screen after startup. After a minute the app crashes without further information's.

I used CC Cleaner do clean everything and reinstall from scratch. Same error.

The Apps Event Log shows an error saying:

"Windows.System.Launcher.LaunchUriAsync failed because the URI scheme adbxd.helper.app is not supported by this API."

Any advise?

Steps so far:

• reboot
• CCCleaner
• reboot
• Removed all Adobe Products manually & with CCCleaner

System:

• Windows 10 1703 on Surface Book with latest version (no Insider build)

Thanks.

[BenAffleckIsBatman]

Updated today to the latest Beta Version of XD. Still no luck and same error in EventLog. Any Ideas?

[karimm26572410]

I have the same problem for weeks now and couldn't find a solution online.

[Preran]

Let me ask around and see if we have a solution for this issue.

Thanks,

Preran

[Preran]

To all those affected with this issue, please send me the following info over a private message.

- Your Adobe ID

- Location

- Phone number

- Link to this forum post.

To send a private message, click my profile picture and use the Message button. I will raise a support case for the team to get in touch with you for investigation.

Thanks,

Preran

[BenAffleckIsBatman]

Hi all,

today the adobe support called me but was not able to help me, beside the fact, that they advised me to create a new user profile (second user) on my device.

In fact, with that second user and a fresh profile, the app started to work again. Unfortunately switching to a fresh profile is like reinstalling the device, so it is no solution for me.

Knowing that it was related to my profile, I found the solution my self:

Open registry and look for a key HKEY_CURRENT_USER\Software\Classes\adbxd.helper.app and delete it from the registry.

I my case, there was a string value pointing to an older release (Adobe.CC.XD_0.6.16.7)

karimm26572410 Does this also solve your problem?

[oliverb57246538]

So happy, I've been unable to use XD for 2-3 months, but this fixed it.

Shame Adobe don't seem to know this fix, as I spent about an hour with support before they just copped out and told me the Creators Update wasn't supported.

[Colin Holgate]

That does seem odd. Creators looks just like Windows 10 did before, and is unlikely to be the reason something wouldn't work. I think we're lucky that MichaelKeatonIsBatman didn't post a suggestion.

[Preran · Accepted solution]

If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-...