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BenAffleckIsBatman
BenAffleckIsBatman
Participant
June 9, 2017
Answered

XD shows blank white screen

  • June 9, 2017
  • 4 replies
  • 12881 views

Hi all,

I'd worked with the beta for quite some time on my device but after some upgrades of XD & Windows, the app just shows a blank white screen after startup. After a minute the app crashes without further information's.

I used CC Cleaner do clean everything and reinstall from scratch. Same error.

The Apps Event Log shows an error saying:

"Windows.System.Launcher.LaunchUriAsync failed because the URI scheme adbxd.helper.app is not supported by this API."

Any advise?

Steps so far:

  • reboot
  • CCCleaner
  • reboot
  • Removed all Adobe Products manually & with CCCleaner

System:

  • Windows 10 1703 on Surface Book with latest version (no Insider build)

Thanks.

This topic has been closed for replies.
Correct answer Preran

If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-p/10602095

4 replies

Preran
Community Manager
PreranCommunity ManagerCorrect answer
Community Manager
September 12, 2019

If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-p/10602095

oliverb57246538
oliverb57246538
Participant
August 5, 2017

So happy, I've been unable to use XD for 2-3 months, but this fixed it.

Shame Adobe don't seem to know this fix, as I spent about an hour with support before they just copped out and told me the Creators Update wasn't supported.

Colin Holgate
Colin Holgate
Inspiring
August 5, 2017

That does seem odd. Creators looks just like Windows 10 did before, and is unlikely to be the reason something wouldn't work. I think we're lucky that MichaelKeatonIsBatman didn't post a suggestion.

BenAffleckIsBatman
BenAffleckIsBatmanAuthor
Participant
June 23, 2017

Hi all,

today the adobe support called me but was not able to help me, beside the fact, that they advised me to create a new user profile (second user) on my device.

In fact, with that second user and a fresh profile, the app started to work again. Unfortunately switching to a fresh profile is like reinstalling the device, so it is no solution for me.

Knowing that it was related to my profile, I found the solution my self:

Open registry and look for a key HKEY_CURRENT_USER\Software\Classes\adbxd.helper.app and delete it from the registry.

I my case, there was a string value pointing to an older release (Adobe.CC.XD_0.6.16.7)

karimm26572410 Does this also solve your problem?

    BenAffleckIsBatman
    BenAffleckIsBatmanAuthor
    Participant
    June 13, 2017

    Updated today to the latest Beta Version of XD. Still no luck and same error in EventLog. Any Ideas?

    K
    karimm26572410
    Participant
    June 14, 2017

    I have the same problem for weeks now and couldn't find a solution online.

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      June 14, 2017

      Let me ask around and see if we have a solution for this issue.

      Thanks,

      Preran

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