XD slows down my computer

[Andreas Dobos]

Recently I reccognized a dramatic increase between running XD on my computer and not. As long as XD is running the windows are slow in animation and reacting delayed on mouse action. As soon I close XD everything goes normal. It also seems to getting worse the longer XD is running.

[italosan]

Hi, what version of Adobe XD are you using? What operating system are you running the software?

[Andreas Dobos]

See the uploaded screen shots

[italosan]

Does this problem occur when opening a specific file or with any file? 

[Andreas Dobos]

To be honest I haven't have observed that. I have two to four files open simultaneously (website and style guide) because I'm working on them parallel, so it is hard to detect it. But I have the feeling that it accumulates it with the time XD is open.

[italosan]

Thank you for answering. If you can, try working on one file at a time and see if the same problem occurs.

[HARSHIKA_VERMA · Accepted solution]

Hi Andreas,

Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try-

• Signing out of XD, Creative Cloud app
• Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor
• Restart the machine
• Sign back in

Let us know if that helps.

Thanks,

Harshika

[Andreas Dobos]

Hello Harshika,

thanks for your reply but it doesn't change a bit. My guess would be the communication of XD with the windows server. 

[Mehmet25381744q7ol]

The same copy-paste answers for each issue. 

Good job 🙂