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J
Jamison781
Participating Frequently
May 25, 2021
Question

XD text tool not responding and freeze app 40.1.22

  • May 25, 2021
  • 2 replies
  • 649 views

I don't know what got updated or what but XD is not running properly. The text tool is not responding and the app does not respond, the app will not crash though. Text works in Illustrator and Photoshop just fine. 

Running:

XD 40.1.22

Edition Windows 10 Pro
Version 21H1
Installed on ‎4/‎30/‎2021
OS build 19043.985
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

Intel® UHD Graphics 630

NVIDIA GeForce GTX 1650

Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor

Memory usage seems high when I try to use the text tool. I have to force quit with the task manager.

I've tried: 

  1. Uninstalling XD
  2. XD 40.0.22 & 39.0.12 (both use to work fine but do not now)
  3. Uninstalling XD (only) with Adobe Clean Tool
  4. Different file types, cloud and local
  5.  Deactivating and activating fonts (using FontBase to manage fonts that are not on adobe fonts)
  6. Update dating graphic cards and anything else I could find new drivers for

 

For the life of me, I can't wrap my head around what could be causing this but I hope someone out there can HELP!!

    This topic has been closed for replies.

    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 25, 2021

    Hi Jamison, 

     

    I am unable to reproduce the issue at my end on a windows machine. Could you please check the latest update to your graphic card driver by visiting the manufacturer's site?

     

    Hope it helps.

     

    Thanks,

    Harshika

    J
    Jamison781Author
    Participating Frequently
    May 25, 2021

    I think I just found the answer. 

    The driver for the Intel® UHD Graphics 630 did not update correctly and I had to reinstall that driver. 

    Hope this helps anyone running into the same problem! 

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      May 25, 2021

      Awesome. Glad to hear you are able to figure out the issue and thanks for sharing the resolution with us. Please feel free to reach out to us in the future for any query related to XD.

       

      We would be happy to help.

       

      Thanks,

      Harshika

      J
      Jamison781Author
      Participating Frequently
      July 18, 2021

      This fixed worked for a day and I'm just get around to trying to fix it for good. I did a total uninstall of Adobe with CC Cleaning tool, log attached. This did not help. All drivers are updated and updated again. This did not work. XD works fine until I try to place type. No fonts show it just stops responding but won't crash.  Text tool works fine in Illustrator, Photoshop, and InDesign.  

      Please HELP! 

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