You don't have access to Creative Cloud - Android App

[InfocomS]

Hi! It was working for me so far but recently when I tried to view the prototypes on my android phone adobe xd app, it says 'You don't have access to Creative Cloud.'

I am the administrator!

I am saving all my files in the cloud. I can view them on my desktop but not on my phone.

[Rishabh_Tiwari · Accepted solution]

Hi @InfocomS ,

Sorry to hear about the trouble. Please try signing out from the android app and then sign back in. On signing in, you'll get two options, Personal Account or Company/School Account, please try both the accounts and see with which account you're able to access the file. 

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[InfocomS]

Hi, Thanks for replying!

I tried signing out and then signing back in as you mentioned. This time I chose a Personal account and could sign in without the 'You don't have access to Creative Cloud' message. But the projects I worked on were missing. So I signed out again and signed in using my Company/School Account and it worked.

But again there seems to be an issue. The project files I worked on were displayed until June 2022. The latest project I worked on was just a few days back. 

Any idea!

[InfocomS]

FYI, when I checked my information online in Adobe Account, it shows I am using my personal account to save all my projects. But when I switch to my personal account in my android app none of the projects that I have worked on is getting displayed.

[InfocomS]

Hi! My Bad!
It's working! I was totally confused with the login ID I added. That was my mistake! 

This thread was not even necessary to create if I would have just added the right email ID and used a Personal account. 
Sorry for the trouble!

[Rishabh_Tiwari]

Glad to hear that it's working now! Feel free to reach out if you need any further assitance.