Zeplin "importing designs failed" in Windows

[vicp86060206]

Just updated both XD and Zeplin to the latest version yesterday.

When I tried to export to zeplin, I keep getting this error message.

Everything was working fine prior to the updates.

I tried again today and getting the same result.

Please help! thanks.

My OS is Windows.

[Atul_Saini]

Hi Vicp86060206,

Thanks for sharing the screenshot here, could you please try to roll back to v 12 for Adobe XD and check if that is working fine. It would help us find if there are issues with Adobe XD or Zeplin. Here are the instructions to install the previous version: - Install previous version of your Creative Cloud app. 

I would also request you to create a simple file and then export it to Zeplin and then try to import it into it.

Awaiting your response.

Thanks,

Atul_Saini

[vicp86060206]

Hi Atul

Thanks for the reply. Today i started deleting some Artboards from my project and the export to zeplin is working again.

But even after i removed all contents from the artboard, the error message still appears.

After I completely removed that specific artboard, i'm getting new error message (i'm guessing it's from some other artboard).

My only solution at the moment is to identify which artboard is causing the problem and basically I have to remove it and re-create a new one.

[Atul_Saini]

Hi Vicp, thanks for sharing the details, could you please collect the log files using log collector tool available here: - Log Collector Tool and share the link in a private message.

[Atul_Saini]

Vicp, we would need a couple of details here, could you please share the OS Build and I would also like to know which graphic card drivers are you using, please share along with the version.

Apart from this, I would also like to know if you encountered this behavior after using andy timed transition as mentioned on this link: - Timed transitions in prototype breaks Zeplin export – Adobe XD Feedback : Feature Requests & Bugs.​

Awaiting your response.

Thanks,

Atul_Saini

[vicp86060206]

Atul, I sent you the file name for the log collector on a private message.

Below is my OS build.

My graphic card is NVIDIA Quadro M2000M

Apart from this, I would also like to know if you encountered this behavior after using andy timed transition as mentioned on this link: - Timed transitions in prototype breaks Zeplin export – Adobe XD Feedback : Feature Requests & Bugs.

Yes I did experience same issue with all the new prototype features.

The new October XD features such as snap, voice trigger, speech playback, and auto-animate are the main cause of this issue.

[Atul_Saini]

Vicp, thanks for sharing the details, to get the exact OS build, please open Run window by pressing Windows key + R, then type "winver" and press Enter key. It should open a pop up like this with Version and OS build, please share that as well.

[vicp86060206]

Here you go!

[Atul_Saini]

Thanks a ton Vicp, let me share the details with the concerned team. I'll keep you posted on this and I'll let you know in case I need any other details regarding this.

Thanks for your cooperation.

[ahsanpervaiz]

Please update us ASAP as I am unable to upload my XD files to Zeplin on Windows10. I have even tried installing the older 13.0.12 version of XD but still the same error appeared

[Atul_Saini]

Hi Ahsanpervaiz,

Could you please try to update Adobe XD to the latest version, i.e. Adobe XD 13.1? Please update this discussion with the results.

Thanks,

Atul_Saini

[ahsanpervaiz]

Hi Atul,

Its the same with both versions 13.1 also shows the same error

[Atul_Saini]

Hi Ahsanpervaiz,

Sorry for the inconvenience that it has caused to you and the delay in response,

I just wanted to check, are you using "Time" as a trigger? If yes, please try to change it a "Tap" and update this discussion in case you need further assistance.

If this is a different issue, could you please raise this issue here: - Adobe XD Feedback : Feature Requests & Bugs with all the required details? You may also connect with our support team for 1:1 support using this link:- Contact Customer Care.

Thanks,

Atul_Saini

[ahsanpervaiz]

No, its not related to Time or Tap Trigger. This error appears always.

I am using Zeplin V1.8 which is latest along with XD v 13.1.32.8 on Windows 10 v 1803 (17134)

Even i have just single artboard with single layer on it, it gives the same error

[Preran]

It's hard to figure what could be going wrong. I suggest getting in touch with our tech support team directly using this link Contact Customer Care

Thanks,

Preran

[ahsanpervaiz]

I have talked to Customer Support. They were not able to get the solution. Asked me to wait one day so let's see what happens now

[olea9522]

any updates on this bug? starting to loose faith in Adobe XD...

[Jacarlin]

Please save document to local pc first then open and export to zeplin, will works fine, zeplin cant gather resources when saved on the cloud.

[czech_Daver]

I have same issue. You must save your cloud data to local folder and after this, you could export. Could Adobe fix this?

[satishr8683101]

I have same issue. You must save your cloud data to local folder and after this, you could export.

[Majestic_Delight5DE7]

Even after saving it to the local folder its not working

[amitb63825763]

Im faceing this issue, Need Help please

[Atul_Saini · Accepted solution]

Hi Amitb, Sorry that you are unable to export your artboards here. As mentioned in the screenshot, have you tried to get in touch with Zeplin using support@zeplin.io?

Thanks,

Atul_Saini

[dhruvak10414363 · Accepted solution]

Atul Saini​

Hi even i was facing same problem.

I found a solution to this this is happening due to a problem with Environment Variable.

1. go to EDIT SYSTEM ENVIRONMENT VARIABLES.

2. click on Environment Variables.

3. Under System Variables click on Path.

4. Copy the Existing Path where windows has been Installed

eg- Windows\system32.

5. Click on New and create one more path and paste the name i.e., Existing and Newly created should be same.

Save and then Restart Windows. The issue will be Resolved.

Thanks

Tilak_kamkar

[Preran]

Thank you for sharing your solution here, we appreciate it. It should help other users that come across this post.

Thanks,

Preran