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vicp86060206
vicp86060206
Participant
October 16, 2018
Answered

Zeplin "importing designs failed" in Windows

  • October 16, 2018
  • 10 replies
  • 12702 views

Just updated both XD and Zeplin to the latest version yesterday.

When I tried to export to zeplin, I keep getting this error message.

Everything was working fine prior to the updates.

I tried again today and getting the same result.

Please help! thanks.

My OS is Windows.

This topic has been closed for replies.
Correct answer dhruvak10414363

Atul Saini​

Hi even i was facing same problem.

I found a solution to this this is happening due to a problem with Environment Variable.

1. go to EDIT SYSTEM ENVIRONMENT VARIABLES.

2. click on Environment Variables.

3. Under System Variables click on Path.

4. Copy the Existing Path where windows has been Installed

eg- Windows\system32.

5. Click on New and create one more path and paste the name i.e., Existing and Newly created should be same.

Save and then Restart Windows. The issue will be Resolved.

Thanks

Tilak_kamkar

10 replies

M
Mr. Pugo
Participant
January 13, 2020

First I've Deleted afew of my latest artboards, then I was Able to Upload again.
So I've Started to bring them back with Ctrl+Z and this time I delete them one each time until I find the artboards that cause the problem.. then Start to digging in that artboard and I tried delete Component and Design Element one by one and each time I wasn't able to upload my design to zeplin until I delete all Triangle Icons in my design and Boooom Design uploaded easily.


 

I think Zeplin couldn't  Render Triangle Icon that I made With XD Triangle Tool. I'm Going to try use a triangle icon from flaticon to see it workd or no.

    junaidali
    junaidali
    Participant
    December 4, 2019

    Hey bro, 
    I had the same issue, this error pops up when you have started to use your last XD project. Like you did the last project ABC in XD and have been exporting it to Zeplin. Now you have started to create the new artboards in ABC project for XYZ project. There the error comes in, as Zeplin gets puzzeled, it reads the old project files as well. So, delete the other art boards which are related to ABC project. Just keep the XYZ artboards. Cheers!!

      A
      Anonymous
      June 17, 2019

      Hi. I'm just facing this problem.

      I am update my Zeplin to the latest version, then Restart it.

      After that, you can import designs from Adobe XD like before.

        С
        сейдилдаханп66669290
        Participant
        June 5, 2019

        I just reinstalled zeplin

        A
        amitb63825763
        Participant
        March 22, 2019

        Im faceing this issue, Need Help please

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        March 22, 2019

        Hi Amitb, Sorry that you are unable to export your artboards here. As mentioned in the screenshot, have you tried to get in touch with Zeplin using support@zeplin.io?

        Thanks,

        Atul_Saini

        D
        dhruvak10414363Correct answer
        Participant
        May 15, 2019

        Atul Saini​

        Hi even i was facing same problem.

        I found a solution to this this is happening due to a problem with Environment Variable.

        1. go to EDIT SYSTEM ENVIRONMENT VARIABLES.

        2. click on Environment Variables.

        3. Under System Variables click on Path.

        4. Copy the Existing Path where windows has been Installed

        eg- Windows\system32.

        5. Click on New and create one more path and paste the name i.e., Existing and Newly created should be same.

        Save and then Restart Windows. The issue will be Resolved.

        Thanks

        Tilak_kamkar

        S
        satishr8683101
        Participant
        January 30, 2019

        I have same issue. You must save your cloud data to local folder and after this, you could export.

          M
          Majestic_Delight5DE7
          Participant
          June 13, 2019

          Even after saving it to the local folder its not working

          C
          czech_Daver
          Participating Frequently
          January 29, 2019

          I have same issue. You must save your cloud data to local folder and after this, you could export. Could Adobe fix this?

            Jacarlin
            Jacarlin
            Participant
            January 3, 2019

            Please save document to local pc first then open and export to zeplin, will works fine, zeplin cant gather resources when saved on the cloud.

              O
              olea9522
              Participant
              January 2, 2019

              any updates on this bug? starting to loose faith in Adobe XD...

                Atul_Saini
                Community Manager
                Atul_SainiCommunity Manager
                Community Manager
                October 17, 2018

                Hi Vicp86060206,

                Thanks for sharing the screenshot here, could you please try to roll back to v 12 for Adobe XD and check if that is working fine. It would help us find if there are issues with Adobe XD or Zeplin. Here are the instructions to install the previous version: - Install previous version of your Creative Cloud app. 

                I would also request you to create a simple file and then export it to Zeplin and then try to import it into it.

                Awaiting your response.

                Thanks,

                Atul_Saini

                vicp86060206
                vicp86060206Author
                Participant
                October 18, 2018

                Hi Atul

                Thanks for the reply. Today i started deleting some Artboards from my project and the export to zeplin is working again.

                But even after i removed all contents from the artboard, the error message still appears.

                After I completely removed that specific artboard, i'm getting new error message (i'm guessing it's from some other artboard).

                My only solution at the moment is to identify which artboard is causing the problem and basically I have to remove it and re-create a new one.

                  Atul_Saini
                  Community Manager
                  Atul_SainiCommunity Manager
                  Community Manager
                  October 18, 2018

                  Hi Vicp, thanks for sharing the details, could you please collect the log files using log collector tool available here: - Log Collector Tool and share the link in a private message.

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