4005 error on publishing link to a prototype

Forum|Forum|5 years ago
June 25, 2020
3 replies
3968 views

I've just installed Adobe XD on my laptop (new Max OS X). Created first artboard and tried to share it just to test whether it works already. And receive all the time the following error:

Something went wrong.

Learn More (Error 4005)

Printscreen is attached.

This topic has been closed for replies.

Correct answer iskandar

I found the solution for that issue

it seems that you need to verify your email to make it work

then you will be able to publish public links

Y

yabin98BC

Participant

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. This error generally occurs when the Adobe ID is not verified, so please verify the Adobe ID and let us know if this helps or if you need any further assistance.

Regards

Rishabh

I

iskandar Correct answer

Participant

I found the solution for that issue

it seems that you need to verify your email to make it work

then you will be able to publish public links

Rishabh_Tiwari

Community Manager

Hi Iskandar,

Glad to hear you were able to resolve this and thank you for sharing the solution, I am sure it will help other community members.

Feel free to reach out to us, if you need any further assistance.

Regards

Rishabh

Rishabh_Tiwari

Community Manager

Hi Serge,

Sorry to hear about the trouble. We'll need a few more details like:

Are you connected to a private network or managed network like a work or school network?
A screenshot of the About XD info page.
On the error message, please click on Learn more and share a screenshot of the full error message.
Which preset you are opting in to generate the link? Is it a design review, user testing, or development? Is it happening with all the presets or with a specific one?

We're here to help, just need more information.

Regards

Rishabh