Adobe XD (40.1.22.3) crashing while trying to copy on MacOS (10.15.7).

New Here ,
May 28, 2021 May 28, 2021

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Problem started yestureday out of the blue.
Constant crashing when copying (command + c) - local and cloud files

 

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Crash on mac, Product performance

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correct answers 2 Correct Answers

Adobe Employee , Jun 03, 2021 Jun 03, 2021
Thanks for reaching out, Rob. I checked the status of the bug and it looks like the team is also able to reproduce the issue at their end and they are investigating it.  I will make sure to reach out to you if they need any further information. Thanks for reporting the issue and trying testing on other machines. Thanks, Harshika <Marking as correct only to highlight>

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Adobe Employee , Jun 11, 2021 Jun 11, 2021
Hi All, Thanks for reaching out. The team has shared a workaround that might help you- You can workaround the crash by removing the "check_box_on" component from the state "Toggle State" of "check_box_off" master component. XD doesn't support circular dependencies between components (i.e. component A contains component B which contains another instance of A). Toggle buttons can be implemented without circular dependencies. Here is a screenshot where XD highlights with red where an illegal comp...

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi there,

 

This is definitely not expected behaviour and thanks for reporting it. We would need a few more details from you like-

 

  • Does that happen with every file or with a specific file?
  • Have you tried using the "Copy" option by right-clicking on the object that you want to copy?
  • Please generate Adobe Logs and Crash dumps along with an XD file and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.
  • Have you tried signing out of XD, Creative Cloud, restart the machine and then sign back into Creative Cloud and XD?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Hi Harshika,

 

PM'ed

 

Thanx!

 

 

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Thanks, Bill for sharing the details with me. I will make sure to log a bug for your issue. I have requested for an XD file as well over a PM.

 

I will try my best to help you.

 

Thanks,

Harshika

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Explorer ,
Jun 02, 2021 Jun 02, 2021

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Harshika,

I work with Bill and am also able to reproduce the problem with that file on at least two other Mac's both running latest XD 40.1.22.3 on the 11.4 release of Big Sur (A 2019 Mac Pro, and a 2018 Macbook Pro) - and I have crash logs available from both if you would like them.

Beyond that, the exact same file, on the latest release of XD 40.1.22.3 on Windows 10 Pro (Version 20H2 with all patches) OS Buyild 19042.985, exhibits none of the problems on Mac OS. I can copy paste to my hearts content without crashing or other issues.

 

Happy to provide any additional details, crash logs, etc. that may aid in your efforts.

Regards,

Rob

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Thanks for reaching out, Rob. I checked the status of the bug and it looks like the team is also able to reproduce the issue at their end and they are investigating it. 

 

I will make sure to reach out to you if they need any further information.

 

Thanks for reporting the issue and trying testing on other machines.

 

Thanks,

Harshika

 

<Marking as correct only to highlight>

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Hi Harishka, my pleasure - thanks for the update and info.

I'll keep an eye on this thread, and please don't hesitate to reach out directly, same goes for anyone in QA or on the dev team, please have them reach out directly if I can assist further in any fashion.

 

Regards,

Rob

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Explorer ,
Jun 08, 2021 Jun 08, 2021

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Just a follow up to note that the crash on copy issue is still present in the latest 41.1.12.11 release for MacOS. 

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi All,

 

Thanks for reaching out. The team has shared a workaround that might help you- You can workaround the crash by removing the "check_box_on" component from the state "Toggle State" of "check_box_off" master component. XD doesn't support circular dependencies between components (i.e. component A contains component B which contains another instance of A). Toggle buttons can be implemented without circular dependencies.
Here is a screenshot where XD highlights with red where an illegal component happens because of circular dependency. 

CX.png

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jun 11, 2021 Jun 11, 2021

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HI Harshika,

 

Thank you! That did fixed the file.

I never noticed the "red" bounding box before. Perhaps the "red" bounding box could be persistant on the parent and all of the children including on activation in Desktop Preview.

 

Thanks again

 

Bill

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Glad to hear you are able to resolve the issue with the workaround. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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