Copy link to clipboard
Copied
Greetings,
Since last year i wait for 1-2 hours to open my projects. It doesnt show any errors just close programm. after few repeats it open. But after opening it works ok.
I've already uninstalled and installed back, reinstall windows.
when it work and when its opening it shows 20-30% of memmory and 25-30% of CPU.
Any help is appreciated.
Thank you.
System Specs:
Windows 10 Pro Insider Preview (64bit)
v1803 Build 17661.1001
CPU: Intel i5 3337
GPU: Rx570
RAM: 8GB
DISK: 128GB SSD / 4TB HDD
Copy link to clipboard
Copied
Sorry
Microsoft Windows pro 64bit 10.0.19042.928
Copy link to clipboard
Copied
Hi there,
We are sorry for the trouble. We would request you to please generate Crash dumps and Adobe logs and share the XD file with us so that we can escalate and investigate the issue at our end. Once the logs are generated, please upload them to CC or Dropbox and share the URL with us. Please share the version of XD you are using as well.
Let us know if you find it difficult to get logs using the steps mentioned.
We will try other ways to get logs from your machine.
Thanks,
Harshika