Adobe XD design looking different on another computer

Forum|Forum|4 years ago
May 12, 2021
4 replies
1973 views

Hey guys, wondering if anyone else had the same issue...

I shared a cloud file (originally created by me) with. my colleagues but they are seeing a messy design compared to what I see on my own screen:

As you guys can see, the design is broken in a few places on the left screen (main title bounding box is different and misalignment on prices, reviews line and call-to-action button. I have a hunch that this issue is being caused by the fonts (either cloud or local, not sure how those 2 cohabitate), but we checked them on both computers and they are all the same.

Anyone has had the same issue or any ideas of what could be happening? As Head of UI for the company I work for this is obviously not ideal. I am hoping it's a user error rather than issues with Adobe XD, but honestly at this point, I am seriously considering moving the whole company to Figma.

Thanks in advance for any hints or ideas guys!

J.

Product performance

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G

Gustavo5E79

Participating Frequently

Same problem here ver. 54.1.12.1, if another person on the team (who has the same fonts, version, windows updates...) opens the file it unconfigures all metrics

ItsMarioSouza

New Participant

Having the same issue for the first time now too. XD versions are identical between another person and myself, so are font files. They see the correct version of the the file, but I see inccorrect styles on some desing elements, for example, letter spacing, positions, etc. I tried uninstalling XD (with erasing settings and plugins), but it didn't. When they publish a link, the web view even sees the correct styles. Any thoughts?

ItsMarioSouza

New Participant

We were able to fix the issue. For anyone that cares here are some more details incase it can help.

TL;DR

For the person having issues, sign out of your creative cloud account, then sign back in. I literally signed out of my account, then signed into the other person's account who was NOT having issues wiht the file, then I signed back into my account, which seemed to fix things.

Details

The desinger could see the correct version of the XD file, which was stored in Dropbox.
When the developer opened the file, most things were accurate, but some things were off. A couple character styles had incorrect line-heights, spacing of elements inside components were jumbled, stuff like that.
Both desinger and developer had the most recent version of XD and Creative Cloud, the same fonts from Google installed via Mac's font book app, and the same computer OS.
- Mac OS = Monteray 12.3.1
- Abode XD = can't copy and paste it here becasue XD won't allow you to copy past the about app info go figure...
We tried uninstalling XD completely, re-saving the file in Dropbox with another name, changing the charcater styles before resaving, removing XD plugins, etc, but nothing worked.
What did work was signing out of XD as descried above.

Rishabh_Tiwari

Community Manager

Hi @ItsMarioSouza ,

Thanks for reaching out and sharing the solution, I am sure it will surely help other community members. This may happen if the version of XD are different on the computers, so keeping XD up to date by following the steps shared here is one of the troubleshooting steps. Feel free to reach out if you need any further assistance.

Regards

Rishabh

Regards

Rishabh