Adobe XD keeps crashing on macOS Big Sur version 11.4

Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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I am running macOS Big Sur version 11.4. I've had this issue since last week.  XD is updated too to version 40.1.22.3.

 

Crashes seem to happen randomly, when opening multiple files, zooming in and out, when moving a layer or saving a file. Loading icon shows up on the screen and then everything freezes. I have to actually click Force quit to stop the application. If actively wanting to work on a project XD lasts no longer than 10 minutes before it cdoes this. 

 

I keep send reports button after the crash but never heard back from anyone.

 

How can it be fixed?

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Crash on mac

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi Bianca,

 

Sorry to hear about the trouble. Please update XD to the latest version which is 41.0 and check how it works. If it still crashes, please share system logs https://helpx.adobe.com/xd/user-guide.html/in/xd/kb/how-to-collect-crash-logs.ug.html 

 

Please add the log files to a shared drive like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Regards

Rishabh

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