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Adobe XD not working Windows 10

New Here ,
Sep 26, 2019

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The software loads fine and I can open project files, but it won't let me move the pages around (using spacebar) so I can zoom in to any specific section. It's also really, really slow and often crashes after I make a single change. 

It's all up to date. I've rebooted after the latest update install. Still the same issue - it's actually stopping me from getting any design work done and I have a deadline for the end of this week!

Laptop specs:

Windows 10

Processor: Intel (R) Core (TM) i7-6700HQ CPU @ 2.60GHz

Memory (RAM): 16.0GB

64-bit OS, x64-based processor

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Adobe XD not working Windows 10

New Here ,
Sep 26, 2019

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The software loads fine and I can open project files, but it won't let me move the pages around (using spacebar) so I can zoom in to any specific section. It's also really, really slow and often crashes after I make a single change. 

It's all up to date. I've rebooted after the latest update install. Still the same issue - it's actually stopping me from getting any design work done and I have a deadline for the end of this week!

Laptop specs:

Windows 10

Processor: Intel (R) Core (TM) i7-6700HQ CPU @ 2.60GHz

Memory (RAM): 16.0GB

64-bit OS, x64-based processor

Views

151

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Adobe Community Professional ,
Sep 26, 2019

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Did you try Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

 

 

Creative Cloud Cleaner Tool

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New Here ,
Sep 29, 2019

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This didn’t work. What did work was resetting my laptop to factory settings and reinstalling everything!

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Adobe Employee ,
Sep 27, 2019

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Hi Emmah,

 

Could you please confirm if you are still facing the issue? Let us know if you need further assistance on this. We would be happy to help.

 

Thanks,

Harshika

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Adobe Community Professional ,
Sep 29, 2019

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Hi, were you able to solve your problem with Adobe XD?

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