Participating Frequently

Answered

Adobe XD Version 2.0 crashes when double clicking text

Forum|Forum|8 years ago
November 14, 2017
18 replies
7262 views

Since updating my Adobe XD version 2.0 today, my XD is consistently crashing when I double click on text.

This is preventing me from working.

Please fix this bug asap.

This topic has been closed for replies.

Correct answer HelloImJAG

Updated XD, can't modify/add text = crash

I posted my fix.

LR_McLister

Participating Frequently

Hi Everyone,

We realize how time consuming and challenging the workaround is for this issue. As a result, we are planning to release a hotfix to address the underlying issue. We hope to get this out in the first half of next week.

Cheers,

-Larry

Y

yschtze

Participant

Still having the same problem on Windows 10 x64 - either it crashes when I doubleclick or if I finished editing and click outside of the textbox.

K

katien53020900

Participant

I have the same issue for two days now, have you figure out the solution?

HelloImJAG

Inspiring

The issue is still coming from a single DDL as logged by windows Event viewer under errors code 1000.

C

CoreyRLucier

Adobe Employee

Thank you for all of your help on this, we are able to reproduce locally now.

theintegrateur

Known Participant

I tried uninstalling Open Sans and restoring default font settings but I still get the crash.

J

JC-DesignAuthor

Participating Frequently

After checking out the other discussion that has been opened about this issue:

Updated XD, can't modify/add text = crash

I can confirm that unsyncing 'Gibson Bold' from Typekit has stopped my XD from crashing.

tanjam81693334

Participant

I have no fonts synced from typekit but adobe xd still crashes

dominikgarstka

Participating Frequently

Do you have Gibson font installed on your system outside Typekit? It may be some other problem related with font files that is triggered not only by Gibson but some other font files. Anyway Gibson is a good starting point. Adobe, hope you're already working on it - for now it seems the community has to solve problems on their own.

dominikgarstka

Participating Frequently

In my case XD stopped crashing after I unsynced all fonts from Typekit. I will now try to restore them one by one and will let you know which one caused and issue. Here's my original list:

Bebas Neue
Clone Rounded Latin
Coranto 2
Effra
Futura PT
Futura PT Bold
Gibson
Museo
Proxima Nova
Raleway

HelloImJAG

Inspiring

It's working now.

Still trying trying to reproduce because my error code changed.

theintegrateur

Known Participant

:O what is the solution?

A

aaronn47980497

Participating Frequently

Thanks for the reply aaronn47980497 Are you able to share the set of fonts that you have installed (vs stock Windows fonts)?

Thanks,

-Larry

Hey Larry,

I only have the stock Windows fonts. I've never installed any other type of fonts.

Thanks,

Aaron

LR_McLister

Participating Frequently

Hi All,

We believe that we have found the root cause of the issue that some folks are experiencing. It has to do with some fonts having missing information in the underlying font name, or font style name. In the interest of getting a workaround as quickly as possible, we would like to work with one person to try a specific non-invasive work around. If you are in the Pacific time zone, and have a half an hour to try a work around, please reply back and let me know.

Thanks, and again, sorry all of you are experiencing this issue.

-Larry

HelloImJAG

Inspiring

I'll be glad to assist. Around 4:30 PM if possible.

LR_McLister

Participating Frequently

Hey Jose,

Thanks for the assistance! I just messaged you. Please let me know if you still have time.

Thanks,

-Larry

J

JayV30

Participant

Is there any way to revert to the previous version? I'm also experiencing this and it makes XD virtually useless.

For the record, my machine is windows 10 home, applied all most recent updates today including graphics drivers. XD launches but any interaction with a text area causes XD to immediately crash.

N

nevodnicheky53287340

Participating Frequently

Yes, I also consider this option. For the test, I installed the program on a laptop with an earlier version of Windows. But there is a demo version, and there are no such problems