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Pixelmonkeydk
Participant
February 28, 2017
Answered

Adobe XD won't start on new machine (Windows 10)

  • February 28, 2017
  • 15 replies
  • 61922 views

I have recently bought a new workstation/gaming pc for use at home. I have installed XD on it. But it won't start.

It just pop up with a blank screen quickly and just closes again

I run Windows home Anniversary (I think!) the computer is only a week old. and I have only installed work things on it. I have tried to uninstall and install XD more then once. and i does not help

    This topic has been closed for replies.
    Correct answer Preran

    Yes, it was the twinapi.appcore.dll. (v. 10.0.17763.168)

    Everything looks like my error message (except process id and start time of course).


    Thank you. Can you try the following troubleshooting steps and let me know?

    1. Uninstall XD.
    2. Quit Creative Cloud Desktop app and kill all related processes from Task manager.
    3. Delete temp files by going to run(Win+r) then %temp%
    4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe
    5. Restart  computer and install XD

    Thanks,

    Preran

    15 replies

    vytenisk
    vytenisk
    Participant
    April 29, 2019

    I tried to All provides solutions but no one worked.

    Then I scanned my windows 10 with Index of /repos/tron it removes also the windows bloatware. This helped.

    vytenisk
    vytenisk
    Participant
    April 29, 2019

    I tried all possible solutions described here, but nothing hellped. I even managed to take ownership of folder "windowapps" and runned XD as administrator got the error message

    XD.exe - Application Error

    ---------------------------

    The application was unable to start correctly (0xc0000022). Click OK to close the application.

    ---------------------------

    OK  

    ---------------------------

    Also checked window error messages

    Faulting application name: XD.exe, version: 18.1.12.1, time stamp: 0x5cb0458d

    Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292, time stamp: 0x270a22eb

    Exception code: 0xc000027b

    Fault offset: 0x00000000000bd588

    Faulting process ID: 0x2860

    Faulting application start time: 0x01d4feb34d05a5d5

    Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_18.1.12.1_x64__adky2gkssdxte\XD.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

    Report ID: 2577185e-a2f8-4d27-9ed6-cbeccf28d285

    Faulting package full name: Adobe.CC.XD_18.1.12.1_x64__adky2gkssdxte

    Faulting package-relative application ID: App

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    April 29, 2019

    Thank you for trying the solutions listed here. If you tried the solution in this article Adobe XD shows white screen after launch and crashes on Windows​, and you still need assistance, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

    Thanks,

    Preran

      Amin Shazrin
      Amin Shazrin
      Participating Frequently
      July 2, 2018

      I have a solution and it works for me ! First , you search your Adobe XD on Windows 10 Search Bar here , Right Click on the Adobe XD to go to "App Settings" :

      Then you go to to Reset section and Click Reset Button like below . Start the app again , and it works !

        V
        Voidvoda
        Participant
        July 2, 2018

        Nah man, that will not work. You guys are probably using laptops, I had Nvidia 820M set as default for every app, went back and switched to Integrated (Intel), Adobe XD opened in a second. Try that, It might fix the issue. Thanks to whoever mentioned that Windows Event log, I found a faulty dll , something starting with nv... assumed It is Nvidia. Do what I did, report back.

          A
          ajlegaspib41493224
          Participant
          December 17, 2018

          i got the same prob. need help

          S
          shahriar_amin
          Participant
          May 17, 2018

          Its not launching in Windows 10 Build 17666

            Preran
            Community Manager
            PreranCommunity Manager
            Community Manager
            May 17, 2018

            That's the Beta build for Windows 10. The team is aware of crashes issues on that version of Windows, and is investigating the issue for a fix. Meanwhile, we suggest using Adobe XD on a computer running an official version of Windows 10. Apologize for the inconvenience.

            O
            océaneg51456274
            Participating Frequently
            January 17, 2018

            Hello, I have the same issue ... during the last 2 months .. it's really frustrating.

            The only way to make adobe XD work again is to retrograte the version of windows .

            But i can't do that, it's windows professional and my pc needs to be updated.

            What should i do ?

            elainecc
            Community Manager
            elaineccCommunity Manager
            Community Manager
            January 17, 2018

            Did you try updating your graphics drivers? Windows will install a generic version of a graphics card driver, so you will need to go to your graphics card manufacturer’s website and download the latest to install.

            -Elaine

            MatteoMasciotti
            MatteoMasciotti
            Participating Frequently
            December 11, 2017

            I am experiencing all of the situations described in the previous posts. I tried all the possible solutions including,

            uninstall my cc, clean any possible residual files with the cleaner cc app, checked my windows 10. Nothing seems to work fine.

            I can only use xd after I restart my computer, then if I save and try to load a xd. file it won't open at all.

            Any suggestions? Did anyone findd a working solution to this annoying problem?

            Preran
            Community Manager
            PreranCommunity Manager
            Community Manager
            January 10, 2018

            Hi Matteo,

            Apologize for the delayed response as i was away on vacation. If you are still facing this issue, please contact the Customer Care team using this link contact-bumper

            Thanks,

            Preran

            S
            silvster27
            Participating Frequently
            November 30, 2017

            Same problem here for me.  I've tried uninstalling XD multiple times and reinstalling.  Uninstalled creative cloud and reinstalled, uninstalled creative cloud and XD and tried reinstalling as an administrator... nothing worked.  Simular to others on this thread I am unable to launch XD as an admin nor is there a directory for XD.

            idonthaveonex8708361
            idonthaveonex8708361
            Participant
            October 28, 2017

            Do you have any solution? I have the same problem.

            Preran
            Community Manager
            PreranCommunity Manager
            Community Manager
            October 30, 2017

            Can you please send me the requested information about yourself so that we can get in touch with you for investigation?

            Thanks,

            Preran

            J
            jeana-bpi
            Participant
            April 3, 2017

            After trying, unsuccessfully to update Creative Cloud today, I had to go looking for a solution. I decided that uninstalling it and reinstalling may help. I didn't want to have to completely uninstall all my applications and download them again. I found these instructions to uninstall (using the Creative Cloud Uninstall Utility) and then reinstall:

            https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#Uninstall the Creative Cloud desktop app on Windows

            https://creative.adobe.com/products/download/creative-cloud

            After reinstalling, I rebooted the computer.  When it came back up, it appeared as though none of my Adobe applications are installed (despite the fact that they are).  I then took the opportunity to try installing XD one more time.  This time it took much longer and acted like it was actually being installed. I was able to open it and run it for the first time.  I hope this helps.

            dj.summitt
            dj.summitt
            Inspiring
            April 3, 2017

            I too am having this problem. I also do not have the option to run XD as admin.

            Running Windows 10 Home. My error message:

            Log Name:      Application

            Source:        Windows Error Reporting

            Date:          4/3/2017 10:14:01 AM

            Event ID:      1001

            Task Category: None

            Level:         Information

            Keywords:      Classic

            User:          N/A

            Computer:      DESKTOP-EKSCCK9

            Description:

            Fault bucket 133474557324, type 5

            Event Name: MoAppCrash

            Response: Not available

            Cab Id: 0

            Problem signature:

            P1: Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte

            P2: praid:App

            P3: 0.6.20.7

            P4: 58cae952

            P5: combase.dll

            P6: 10.0.14393.953

            P7: 58ba5954

            P8: 80010108

            P9: 00000000000ac847

            P10:

            Attached files:

            \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A78.tmp.WERInternalMetadata.xml

            These files may be available here:

            C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe.CC.XD_0.6._070ed7ca9ef3a6c791e8d66d0457cc152822_5b7ca3c7_25cb5e41

            Analysis symbol:

            Rechecking for solution: 0

            Report Id: f36abb64-78d9-46eb-9d4e-dc5e4eabf387

            Report Status: 0

            Hashed bucket: 464d88d9033c14821d542e8174b1da64

            Event Xml:

            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

              <System>

                <Provider Name="Windows Error Reporting" />

                <EventID Qualifiers="0">1001</EventID>

                <Level>4</Level>

                <Task>0</Task>

                <Keywords>0x80000000000000</Keywords>

                <TimeCreated SystemTime="2017-04-03T17:14:01.575125600Z" />

                <EventRecordID>24197</EventRecordID>

                <Channel>Application</Channel>

                <Computer>DESKTOP-EKSCCK9</Computer>

                <Security />

              </System>

              <EventData>

                <Data>133474557324</Data>

                <Data>5</Data>

                <Data>MoAppCrash</Data>

                <Data>Not available</Data>

                <Data>0</Data>

                <Data>Adobe.CC.XD_0.6.20.7_x64__adky2gkssdxte</Data>

                <Data>praid:App</Data>

                <Data>0.6.20.7</Data>

                <Data>58cae952</Data>

                <Data>combase.dll</Data>

                <Data>10.0.14393.953</Data>

                <Data>58ba5954</Data>

                <Data>80010108</Data>

                <Data>00000000000ac847</Data>

                <Data>

                </Data>

                <Data>

            \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5A78.tmp.WERInternalMetadata.xml</Data>

                <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe.CC.XD_0.6._070ed7ca9ef3a6c791e8d66d0457cc152822_5b7ca3c7_25cb5e41</Data>

                <Data>

                </Data>

                <Data>0</Data>

                <Data>f36abb64-78d9-46eb-9d4e-dc5e4eabf387</Data>

                <Data>0</Data>

                <Data>464d88d9033c14821d542e8174b1da64</Data>

              </EventData>

            </Event>

            elainecc
            Community Manager
            elaineccCommunity Manager
            Community Manager
            April 4, 2017

            Hey, everyone-

            Can you please try the solution by jeana-bpi as posted above? Let us know if it works.

            -Elaine

            E
            ermini90122249
            Participant
            April 4, 2017

            Hey, I have tried jeana-bpi's solution and it didn't work at all. I still have the exact same issue.

            Show more replies
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