Skip to main content
JPRM
JPRM
Known Participant
June 7, 2021
Question

After Xd crash, all links are lost within recovered file

  • June 7, 2021
  • 2 replies
  • 617 views

After Adobe Xd crashes (which happens a couple of times a day since the last update) and I reopen that file, the file works just fine and everything from just before the saving is there, but It's impossible to save it as the old name without losing every single share link. In fact, I can no longer access my old share links within the file, no matter what I do. It looks like Adobe Xd marks it as 'new' and all shared links are deleted. Period. I just want to save my file and keep working on it, but now your software tells me 'well, this is a new file, you have to generate everything from scratch, deal with it'.

How is this even possible? I just want to continue my work.

Can anyone help me with this? Am I doing something wrong, or is this non-friendly-user-experience intended?

    This topic has been closed for replies.

    2 replies

    D
    defaultqbh1irtdbnat
    Participant
    June 14, 2021

    I'm also having issues with XD crashing multiple times a day - often when I'm editing certain sections of the page. When I reopen the file, it does indeed think it's a new file.

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    June 22, 2021

    Hi there,

     

    We are sorry for the frustration. Would you mind telling us the OS and XD versions of your machine? Please generate Adobe logs and Crash Dumps, and upload them to a shared location such as CC or Dropbox and share the URL with us.

     

    We'll try our best to investigate.

     

    Thanks,

    Harshika

     

     

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    June 14, 2021

    Hi there,

     

    Sorry for the delay in response. We would like to confirm if you've checked all the links here: https://assets.adobe.com/links and see if they are available on the published web.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices