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V
vivss
Participant
November 18, 2020
質問

Artboards in XD disappearing after handing file off to Developer?

  • November 18, 2020
  • 返信数 1.
  • 582 ビュー

I'm very confused. I've been sending links to my developer with designs mocked up in XD, and there are instances where I go back into the file a few days later and entire artboards are completely gone/missing. Is my developer deleting things? Is this something I'm doing??

 

I've been saving my file to the cloud. Can someone please help? Its gut wrenching to see the work just disappear and I have to start all of this work from scratch now!

このトピックへの返信は締め切られました。

返信数 1

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
November 18, 2020

Hi there,

 

That's strange. Is it happening with every file or with a specific file? Could you please check if the artboards of the file are visible here: https://assets.adobe.com/cloud-documents? Please also check the version history of the XD file: https://helpx.adobe.com/in/creative-cloud/help/versioning-faq.html#:~:text=and%20select%20it.-,Click%20the%20Timeline%20icon%20on%20the%20right%20to%20view%20the,content%20to%20your%20current%20version. 

 

Let us know if that helps.

 

Thanks,

Harshika

V
vivss作成者
Participant
November 18, 2020

Hi Harshika,

 

It's only happening with a few files at the moment. The artboards are still not visible and it doesn't look like the cloud has been backing up any of my versions as I'm working either? 

 

on the 

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
December 1, 2020

Sorry for the delay in response. If you're still experiencing the issue, could you please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately?

 

Thanks,

Harshika

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