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G
GALO
Participant
January 18, 2021
Question

Ayuda, error 5719 en Adobe XD

  • January 18, 2021
  • 1 reply
  • 3236 views

Desintalé e instalé innumerables veces la app pero siempre que la abro me aparece el mismo error, no me deja utilizarla y no encuentro solución. El resto de las aplicaciónes de mi pack se instalan y funcionan perfectamente.

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    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 19, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

     

    You can share the logs with me through DM, by clicking on my name. I understand these are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

     

    Regards

    Rishabh

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