Ayuda, error 5719 en Adobe XD

New Here ,
Jan 18, 2021 Jan 18, 2021

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Desintalé e instalé innumerables veces la app pero siempre que la abro me aparece el mismo error, no me deja utilizarla y no encuentro solución. El resto de las aplicaciónes de mi pack se instalan y funcionan perfectamente.

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Adobe Employee ,
Jan 19, 2021 Jan 19, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try creating a new user profile(https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and check if you are able to launch the app there? If it still doesn't work, please share the logs asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

 

You can share the logs with me through DM, by clicking on my name. I understand these are too many troubleshooting steps so in case if you want you can contact us directly using this link https://helpx.adobe.com/contact.html and we'll collect the logs on a remote session.

 

Regards

Rishabh

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