Can't update XD to newer version

Dec 03, 2020 Dec 03, 2020

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I having trouble opening newer version of the program because XD is not up to date, even though creative cloud thinks it's is but it's not the case. I tried to delete XD and install again and still I get the 34.2.12 version when the latest version is 35.1.12. What can I do to update it?

 
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Adobe Community Professional , Dec 03, 2020 Dec 03, 2020
Hi, we're sorry you're having trouble with Adobe XD. Have you tried logging out and back in your Creatve Cloud account? Have you tried uninstalling Adobe XD via Creative Cloud Cleaner Tool? This way, in addition to uninstalling the software, you will also delete any corrupt files.

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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Hi There,

Please try by signout and sign-in from Creative cloud.

Please let me know if it does not help. 

 

Thanks,

Vertika Gupta

Adobe XD

 

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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Hi, we're sorry you're having trouble with Adobe XD. Have you tried logging out and back in your Creatve Cloud account? Have you tried uninstalling Adobe XD via Creative Cloud Cleaner Tool? This way, in addition to uninstalling the software, you will also delete any corrupt files.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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