Cannot open file"Error 87 this is not a valid XD document"

New Here ,
Jan 11, 2021 Jan 11, 2021

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i cant open my file, every time i try to open it appears

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Adobe Employee , Jan 12, 2021 Jan 12, 2021
Hi Arthur, Sorry to hear you are having trouble opening the file in XD. Would you mind telling us if it's a cloud file or local file? If it's a cloud, please try to open the file from here: https://assets.adobe.com/cloud-documents If it's a local file, then if possible, please try to open the file on other machine and see if that helps. We will try our best to help. Thanks, Harshika

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Adobe Employee ,
Jan 12, 2021 Jan 12, 2021

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Hi Arthur,

 

Sorry to hear you are having trouble opening the file in XD. Would you mind telling us if it's a cloud file or local file? If it's a cloud, please try to open the file from here: https://assets.adobe.com/cloud-documents

If it's a local file, then if possible, please try to open the file on other machine and see if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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