Inspiring

Answered

Comments are gone from previously published prototypes??

Forum|Forum|8 years ago
May 2, 2018
2 replies
5199 views

I created a design prototype an published the link. Here's the link: https://xd.adobe.com/view/54f46208-b837-4511-6d6a-4c6ec03f050d-22c5/

I shared it with co-workers and we all added a bunch of comments, but now when I go back to that link the comments are gone?

I created the prototype using this workflow: Publish your prototype and/or design spec and share it with stakeholders by providing a web link.

Do I need to create a new link? I have a lot of useful, necessary information in those comments and I need them back.

Thanks,

Steve

comments

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Correct answer stuart__k

Sorry this is happening, our engineering team is looking into the issue. Could you try unchecking the "Allow Comments" checkbox, clicking "Update", then checking "Allow Comments" and updating again (basically turning it off and on again )?

spickle-watermark

Participant

I just experienced this today as well with a project I published last week. I and a collaborator both added comments in the middle of the week. On Friday, I referred to the comments to create and modify some specs. Today (Monday), the comments are no longer visible.

I can still see five of the comments in my Creative Cloud Notifications (there were substantially more than five), but they aren't showing up in the published project pages.

Saratech MarketingAuthor

Inspiring

Thanks, so it looks like it's not only me. I have four project files that this has happened to. I sent them all out for review, comments were made and now there gone. Still waiting for Adobe to respond from back on May 3rd.

S

stuart__kCorrect answer

Adobe Employee

Sorry this is happening, our engineering team is looking into the issue. Could you try unchecking the "Allow Comments" checkbox, clicking "Update", then checking "Allow Comments" and updating again (basically turning it off and on again )?

S

stuart__k

Adobe Employee

Did you by any chance uncheck "Allow Comments" in the popup dialog when you share the prototype?

Saratech MarketingAuthor

Inspiring

No, it's still selected. Below is what I see when I copy the link from the "Publish Prototype" tab and paste into a URL. The page just has the option to make the view full-screen or sign out.

ankushr40215001

Inspiring

Hey,

Please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Regards,

Ankush

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