XD crashing on zoom on windows XD version 41.1

[defaultqxejs78q4xht]

I'm experimenting continuos app crashes when I perform a zoom in followed by a zoom out action.
Graphic drivers and os updated 
XD update to v.41.1.12

Issue detected on a Dell XPS 9500 with Win 10 21H1 and Nvidia 471.11 drivers

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[italosan]

Hi, do these crashes occur on all files or while working on a specific file? Also tried doing a fresh install of Adobe XD? You could use the Creative Cloud Cleaner tool to uninstall the software and delete any corrupt files.

[defaultqxejs78q4xht]

Hi. 
Uninstalled all the cloud app with Cleaner Tool and perform a fresh installation.
The issue reamain.

More details: 

• The issue is not related to a specific file (same problem on a local and on a cloud file).
• It seems that if I zoom in and zoom out quickly the render engine crash and the application freeze. 
  I say "Engine crash" because elements in artboards looks blurried like before a redraw.

Thanks 
Andrea

[italosan · Accepted solution]

Hi, thanks for your reply. Would you mind doing a fresh install of the graphics drivers? I know they are up to date already, but just for extra security

[defaultqxejs78q4xht · Accepted solution]

Hi 
Clean installation for NVIDIA drivers and update XD to the new version.
It seems that the issu is fixed.

I will open a new thread if the problem occuors again

Thanks

[italosan]

Sure, if you need any help in the future please contact us 🙂

[HARSHIKA_VERMA]

Thank you @italosan for your contribution to this post and helping the customer in resolving his issue. We really appreciate your presence on forums. 

Awesome support. 🙂

Thanks,

Harshika

[italosan]

Hi Harshika, thank you very much for the compliment. It is a pleasure to help all the forum members 🙂