[Crash/Load]-Error 2144 when trying to open a cloud document in Adobe XD.

Mar 11, 2020

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When trying to open a spesific cloud document in Adobe XD. 

 

Reproduction steps:

 

1) Open the cloud document in the latest version of Adobe XD on Mac

 

2) A dialog appears: Connecting (stays for 10-15 seconds)

Screenshot 2020-03-11 at 09.24.27.png

 

3) A new dialog appears: Unsaved changes - Your document has unsaved changes ... Save as or Discard Local Changes. Select "Discard Local Changes".

Screenshot 2020-03-11 at 09.58.31.png

 

4) A new dialog appears: Something went wrong. Close and reopen the document to continue working. (Error 2144). Close document.

Screenshot 2020-03-11 at 09.24.12.png

 

5) Press the "Close document" button and try again. The same thing happens.

 

Questions: 

Is there a known workaround for this issue? Anything I can to do wipe the unsaved changes and restore the cloud document to a working state? I tried saving the document as a new cloud document. There are two major issues with this: 

 

1) The version history from the original cloud document is gone

2) All the invited members are gone

 

(We have coediting (beta) enabled for this document.)

 

System info:

Screenshot 2020-03-11 at 09.56.55.png

 

<The Title was renamed by moderator>

Yes. I can completely understand your frustration. I would feel the same in your situation. There should definitely be a hot fix for this issue and will update all of you as soon as we have an update from the team.

 

We apologies for the inconvenience.

 

Thanks,

Harshika

Topics

Crash on mac, Crash on windows, Open and save docs, Product performance

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Mar 13, 2020

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I have the exact same problem… it is so annoying.

 

You can switch to another computer. Then you can work on your document again.

Does anyone know, where the local changes are saved? I would like to delete them, so this "unsaved changes" dialog disappears and I can work on my file again.

But Adobe doesn't even have a guide on this simple issue…

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Adobe Employee ,
Mar 18, 2020

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Hi there,

 

We understand it could be frustrating for you. The team is aware of the issue and has logged a bug for the issue. You may definitely see the improvements in the future of realeases of XD.

 

We will update you as soon as we get any updates from the team. We are sorry for the inconvenience.

 

Thanks,

Harshika

 

 

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Apr 07, 2020

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I am now having the same error. This is a design that I have been working on for weeks, with iterative changes and history with the client. And now this show stopper????? The crash is so bad, that Adobe does not event ask me share the crash report. 

I am willing to share the Design file that is cuasing the crash. We have tested trying to open the file on a few different machines and accounts. Same result.

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Adobe Employee ,
Apr 07, 2020

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I am sorry to hear you ran into trouble. The issue is still under investigation. Would you mind confirming if it's a shared document? I would also suggest getting in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the real time assistance on the issue.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Apr 07, 2020

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Yes, a cloud shared document. 

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Adobe Employee ,
Apr 08, 2020

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Thank you for sharing the information. The team is working on it and you may definitely see the improvements in the future releases of XD.

 

However, you may also get in touch with support team if they can share a workaround solution with you.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Apr 29, 2020

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Any updates on this getting fixed? We are THREE days into using co-editing in XD and this error is already happening. I'm the main editor on the account so if I can't login to our file due to error 2144, we can't update the xd link that is shared to our whole development team. I need a solution!

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Adobe Employee ,
Apr 29, 2020

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I understand your frustration. The Team has already logged a bug for it. You may definitely see the improvements in the future releases of XD.

 

We apologies for the inconvenience.

 

Thanks,

Harshika

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Apr 30, 2020

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Yikes, have just set up a UI kit for use on all wireframe documents for myself and team using XD and had a saving problem this morning which directed me to 'Discard Local Changes' etc. Found a work around but concerning to say the least. 

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Adobe Employee ,
May 05, 2020

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I am sorry you ran into the trouble. You can share your workaround solution that helped you so that the others can try the workaround and see if it helps them.

 

Thanks,

Harshika

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