Skip to main content
legendl44728998
legendl44728998
Participant
Nov 5, 2019 5:15 AM UTC
Question

Error code: 88 while opening file in XD.

The message reads: "There was an error opening the file (Error code: 88). This is not a valid XD document." I've tried updating XD and is now verson 24.0.22.19 and my file was saved in my computer. My computer is Windows 10. I appreciate your help, I've gotta get this done by this Friday 😞

 

<The Title was renamed by moderator>

This topic is closed to new replies. Start a new post to keep the conversation going.

28 replies

Megan_WarpDev
Participant
Jan 18, 2023 9:01 PM UTC

Hi there,

The "correct" answer is not helpful at all.

 

I had the same issues where I did a huge amount of work, saved the Adobe XD file and the next time I tried to open it, an Error 88 code presented as well as the file size reflecting 0kb.

 

I managed to resolve it by transferring the XD file onto another machine (my laptop in this case) and it opened from there and thank goodness, my work was in tact. 

If you can, perhaps try this - it might work for you too.

Regards,

Meg

Translate
    Wiebke87
    Participant
    Nov 4, 2021 7:54 AM UTC

    Hello, Same Error here- The File was saved in the Cloud 
    Mac 10.15.7 Saved everything yesterday and now the File says 0KB. Any chance to save the File? 

    Translate
      chrish@detroitsoftware.com
      Participant
      Jul 7, 2020 1:23 PM UTC

      I am having the same issue over the weekend. Can not open the file. My file size says 4 kb which should be accurate. 

       

      Mac OS 10.15.4

       

       

      Translate
      Anonymous
      May 19, 2020 8:49 AM UTC

      Today I've found my work file on XD completely corrupted, the same situation stated by other users here: https://community.adobe.com/t5/adobe-xd/crash-load-error-code-88-while-opening-file-in-xd/m-p/10713744?search-action-id=61896028609&search-result-uid=10713744

       

      Already tried the suggested tips with no success.

       

      Currently the XD document is at 0 bytes with the following error thrown on opening:

       

       

      The file was on local environment, not synced with the cloud. Here's my specifications:

       

      Mac OS X 10.15.4

      XD ver. 29.0.32.13

       

      A solution to this in other to save my work would be appreciated.

       

      Thanks in advance.

      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      May 19, 2020 5:27 PM UTC

      Hi there,

       

      Sorry to hear you are experiencing issue with Adobe XD. If you've tried the steps mentioned in the post shared. Please share the file with me over a private message so that we can check at our end. 

       

      You may upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

       

      Note: Please share the url of the post over a PM for reference.

       

      Thanks,

      Harshika

      Translate
      Anonymous
      May 20, 2020 6:24 AM UTC

      Hi Harshika, 

       

      I just sent you a direct CC link via PM. 

       

      Thanks for your assistance.

      Translate
      andy.heltzel
      Participant
      Nov 13, 2019 4:55 PM UTC

      Hello, 

      I am experiencing error code 88 after trying to open a file saved in the cloud. It says the file size is 0 kb. I had a decent amount of work done last night (most recent time on the file).

      Thank you for your time.

      Translate
      Vishu_Aggarwal
      Vishu_Aggarwal
      Participating Frequently
      Nov 13, 2019 5:58 PM UTC

      Try downloading the file from the cloud to the local storage and then try opening the file. 

      Translate
      Vishu AggarwalAdobe Certified Instructor, Professional and Expert
      andy.heltzel
      Participant
      Nov 13, 2019 8:08 PM UTC

      I have tried this already. The downloaded file does not work either and the file size is 0kb

      Translate
        elainecc
        elainecc
        Participating Frequently
        Nov 5, 2019 4:49 PM UTC

        Looked up the error on our side, and I'm wondering if you can go to the listing in your File Explorer and tell me how large the file is.

        Translate
          stefan-jewellerymaker
          Participant
          Mar 5, 2020 11:38 AM UTC

          I'm also having the exact same issue but my file size is ZERO!!! not sure why this has happend.

          Translate
          Harshika Verma
          Community Manager
          Harshika VermaCommunity Manager
          Community Manager
          Mar 5, 2020 5:01 PM UTC

          Hi Stefan, 

           

          Sorry to hear you are having trouble opening the file in XD. Would you mind sharing the OS and XD version of your machine? Is it a cloud docuemnt or a local document?

           

          We will try our best to help.

           

          Thanks,

          Harshika

          Translate
          elainecc
          elainecc
          Participating Frequently
          Nov 5, 2019 4:43 PM UTC

          Question - is this a cloud document or a local document that is giving you this error?

          Translate
            Vishu_Aggarwal
            Vishu_Aggarwal
            Participating Frequently
            Nov 5, 2019 6:41 AM UTC

            Try opening the file from  XD > File > Open > XD file.

            Translate
            Vishu AggarwalAdobe Certified Instructor, Professional and Expert
              legendl44728998
              legendl44728998Author
              Participant
              Nov 5, 2019 7:00 AM UTC

              Yup tried, doesn't work for me

              Translate
              Atul_Saini
              Atul_Saini
              Legend
              Nov 5, 2019 11:17 AM UTC

              Hi Legendl

               

              Sorry that you're getting Error code 88 while opening the file. I would to know if you can try to open this file on another machine and check if that works for you. 

               

              In case the issue persists, please share the file so that we can investigate appropriately. 

               

              Thanks,

              Atul_Saini

               

               

               

              Translate
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices