Entire team unable to open XD file, stuck on "Syncing"

New Here ,
Apr 26, 2021 Apr 26, 2021

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Hi, me and my 3 teammates cannot open our shared project and it just says "syncing" and won't stop. It's been like this for a week. We've shut it down, restarted, etc. Could it be due to too many files since it's affecting all of us? What do we do? Most of us are using Mac.

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Known Issue, Product performance

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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There's an article with steps that you can try:

Fix issues with Adobe XD cloud documents

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Adobe Employee ,
May 09, 2021 May 09, 2021

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Hi there,

 

We would like to follow up on your issue. Would you mind telling us if you're able to resolve the issue and if the step shared above helped? You may also try signing out of XD, Creative Cloud, restart the machine, and then sign back in. Most of the time these steps help in fixing the issue.

 

Please let us know if you need more assistance from us. We would be happy to help.

 

Thanks,

Harshika

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