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Error 5719 while opening Adobe XD.

New Here ,
Sep 07, 2020

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xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

 

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

 

 

<The Title was renamed by moderator>

Hi All,

 

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719. We would need some specific logs to investigate the issue-

 

First log:

Using the tracelog.exe tool (included in the Windows SDK, by default under C:\Program Files (x86)\Windows Kits\10\bin\; let me know if you’re not able to locate it): If you do not have the bin folder, you will need to install the Windows 10 SDK: https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/

 

  • Open an Admin CMD
  • Run the following commands:

 

  1. tracelog.exe -start MyReproTrace -f c:\temp\MyReproTrace.etl -eflag PROC_THREAD+LOADER
  2. tracelog.exe -enableex MyReproTrace -guid #ac01ece8-0b79-5cdb-9615-1b6a4c5fc871
  3. tracelog.exe -enableex MyReproTrace -guid #63b6c2d2-0440-44de-a674-aa51a251b123

 

  • Reproduce the issue
  • Run:
  1. tracelog.exe -stop MyReproTrace

 

Share the trace with me over a private message

------------------------------------------

Second log:

  • If possible, close down any unnecessary programs for the repro
  • Download the AppLifecycleTrace.zip from AppLifecycleTrace.zipand extract it to a local folder.
  • Open Powershell CMD as Administrator, move to the folder where you extract the files from the zip
  • Run: .\TakeAppLifecycleTrace.ps1
  • Reproduce the scenario
  • Stop the trace by pressing Enter.
  • Zip the resulting .etl file and share the same

 

In case if you face trouble collecting the second trace and sees some execution polity related error:

You will need to to set the Execution Policy in order to be able to run the script (it is not signed):

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

Then just accept all by pressing [A], you should be able to run the script.

If you’d like to set it back to default afterwards, just run the same command with the Restricted keyword as below

Set-ExecutionPolicy -ExecutionPolicy Restricted

------------------------------------------

 

Once you have both the logs, please share the logs with me over a private message. You may upload the logs to a shared location such as Creative Cloud or Dropbox and share the url with me. 

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

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Crash on windows, Open and save docs

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Error 5719 while opening Adobe XD.

New Here ,
Sep 07, 2020

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xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

 

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

 

 

<The Title was renamed by moderator>

Hi All,

 

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719. We would need some specific logs to investigate the issue-

 

First log:

Using the tracelog.exe tool (included in the Windows SDK, by default under C:\Program Files (x86)\Windows Kits\10\bin\; let me know if you’re not able to locate it): If you do not have the bin folder, you will need to install the Windows 10 SDK: https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/

 

  • Open an Admin CMD
  • Run the following commands:

 

  1. tracelog.exe -start MyReproTrace -f c:\temp\MyReproTrace.etl -eflag PROC_THREAD+LOADER
  2. tracelog.exe -enableex MyReproTrace -guid #ac01ece8-0b79-5cdb-9615-1b6a4c5fc871
  3. tracelog.exe -enableex MyReproTrace -guid #63b6c2d2-0440-44de-a674-aa51a251b123

 

  • Reproduce the issue
  • Run:
  1. tracelog.exe -stop MyReproTrace

 

Share the trace with me over a private message

------------------------------------------

Second log:

  • If possible, close down any unnecessary programs for the repro
  • Download the AppLifecycleTrace.zip from AppLifecycleTrace.zipand extract it to a local folder.
  • Open Powershell CMD as Administrator, move to the folder where you extract the files from the zip
  • Run: .\TakeAppLifecycleTrace.ps1
  • Reproduce the scenario
  • Stop the trace by pressing Enter.
  • Zip the resulting .etl file and share the same

 

In case if you face trouble collecting the second trace and sees some execution polity related error:

You will need to to set the Execution Policy in order to be able to run the script (it is not signed):

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

Then just accept all by pressing [A], you should be able to run the script.

If you’d like to set it back to default afterwards, just run the same command with the Restricted keyword as below

Set-ExecutionPolicy -ExecutionPolicy Restricted

------------------------------------------

 

Once you have both the logs, please share the logs with me over a private message. You may upload the logs to a shared location such as Creative Cloud or Dropbox and share the url with me. 

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

TOPICS
Crash on windows, Open and save docs

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Sep 07, 2020 1
Community Beginner ,
Aug 26, 2020

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Hello, I'm making this post because I've tried researching this and it seems like no one posted about it before.

 

On Sunday I factory reset my Windows 10 computer. It was really slow so I was hoping this would increase the performance. Spoiler alert: it didn't. but that's not what this issue is about. Prior to resetting my computer, Adobe XD worked perfectly fine.

 

After resetting my pc I redownloaded CC Desktop and Adobe XD. CC Desktop worked fine, other apps like Photoshop worked fine. But Adobe XD would open into a white screen. Initially, it wouldn't crash, it would just be stuck there until I closed it. Here's what I've tried:

- The solutions in here https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html with the exception of #3 because I don't have Associations and I did not uninstall the C++ redistributive packages in solution #4.

- Updating all my drivers (I've checked again and again)

- This solution https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... but I don't have twinapi.appcore.dll

- Uninstalling the current version and istalling older versions

- Unsntalling and reinstalling CC Desktop and Adobe XD many times

- Restarting + shutting down and turning back on my pc many times 

- Deleted everything in User\AppData\Local\Temp and closing all Adobe related processes and restarting my computer (this somehow worked later on but I'll get to it)

 

After a long 2 days, I gave up and called it a night. I go to my computer on Tuesday morning and low and behold - Adobe XD successfully opens. I work on some stuff that day and ended the day. 

 

Today, Wednesday, I try to open Adobe XD again and I get the white screen again. I tried deleting my temp files again and closing all Adobe processes (like in my last bullet point above), restarted my computer, and it works. I take a break from working and I come back to my computer having closed Adobe XD on its own. Nothing unusal, it happened before. But of course, opening Adobe XD failed. But this time it gave me an error message "Please close and relaunch XD, then try opening your document again. (Error 5719)" I also want to say that I've been trying to open Adobe XD via CC Desktop or my XD shortcut. not from a document. I was glad that at least this time I'm getting an error message because now I could google more specifically. Low and behold, googling "adobe xd error 5719" shows me nothing new. Even when googling for the specific error number gave me nothing of help. I'm at a loss for what to do at this point. 

 

If anyone has ever had this problem or know what could cause it, I'm willing to try anything. Thank you for your time!

 

<The Title was renamed by moderator>

 

Update Sep 5, 2020

I've tried this solution again 5 days ago: https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?... and now Adobe xD has been working consistently for me. I've tried this solution before, but Adobe xD was still being buggy (successfully opening then failing to open the next day etc).

 

Before attempting this solution, I had some observations. This solution involves deleting tempotary files from my pc, telling me that there might have been something on a freshly installed Windows 10 that interfered with Adobe xD. Also, since this was a new installation of Windows 10, I had all the bloatware still in it.

I followed the steps from this video: https://www.youtube.com/watch?v=8E6OT_QcHaU&ab_channel=ChrisTitusTech but only following the procedure for the first debloat script (there were comments saying that the second script gave their computer issues so I didn't deal with that).

I also noticed that sometimes when I tried to open Adobe xD, the command prompt for McAfee would pop up and instantly disappear, so I used the McAfee removal tool (can be found on their website) to completely get rid of this. 

Now these are just some things I did differently from trying the "deleting temporary files" solution, as linked above, the first time. I'm not sure if doing these things ACTUALLY made a difference or not. But hey, I was able to get rid of some bloatare but I'm fine with it.

 

TLDR: This solution worked for me https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?... 

 

How to Speed up Windows 10 in 2020 This video shows two methods on removing the bloat from windows 10. Here is the follow along cheatsheet and timestamps: Ch...

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Aug 26, 2020 1
Adobe Employee ,
Aug 26, 2020

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Hi Megan, 

 

We apologize for all the frustration. Definitely I haven't seen this error before and it needs to be investigated. I know you've tried very hard to get this fixed. I would need few more details so that I can escalate it to the team. 

 


Note: Please add the url of the post over a PM for reference.

 

I will try my best to help.

 

Thanks,

Harshika

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Aug 26, 2020 0
New Here ,
Aug 29, 2020

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5719 Error5719 Error

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Aug 29, 2020 0
Community Beginner ,
Aug 29, 2020

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This is exactly what I've been getting. I still haven't found a solution but if you fix the issue for you please share it here! Likewise, I'll do the same if I figure it out.

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Aug 29, 2020 0
New Here ,
Aug 30, 2020

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Still waiting for response from Adobe Support Team

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Aug 30, 2020 0
Community Beginner ,
Aug 31, 2020

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I'm sure you've seen this post before but somehow this worked: https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?...

I did it last week and it did fix my issue but the error code came back the next day. I decided to try this solution again and it worked. Not sure if it's a permanent fix though but I'll let you know if Adobe xD still works tomorrow. 

 

Update: It's been around 5 days now since I've tried this solution and Adobe xD now works for me without issues. Not sure why after the first time I did this it worked then stopped working the next day, but it's working for me now.

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Aug 31, 2020 0
New Here ,
Sep 05, 2020

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none have worked for me . I have this exactly error. Installed XD from creative cloud. As i'm typing this, it's the same error . Done everything possible. Running the latest windows update (2004) all driver are up to date 

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Sep 05, 2020 0
New Here ,
Aug 28, 2020

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I am using a HP 640 Probook G1 laptop with 8GB ram. I have a cloud file where many components/assets were present which I have linked to my local file. Whenever I open these 2 files, the machine XD application gets very slow, unable to use followed by slowness in machine. I am getting the below error message as well since recently, followed by a promt to save the files and when saved, XD closes.

 

Something went wrong

Please close and relaunch XD, then try opening your document again (Error 5718) 

 

Kindly treat this urgent and provide a working solution. My XD is updated to latest.

 

{Renamed By MOD}

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Aug 28, 2020 0
Adobe Employee ,
Aug 28, 2020

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Hi Shaheel,

 

Sorry to hear about the trouble. Could you please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd/error-something-went-wrong-when-trying-to-open-cloud-documen...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Aug 28, 2020 1
Community Beginner ,
Aug 31, 2020

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Hey have you found a solution to your issue? I'm getting the same error message except mine is error code 5719 (which is close enough I guess).

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Aug 31, 2020 0
New Here ,
Aug 29, 2020

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I have the same problem on my Windows 10.

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Aug 29, 2020 0
Adobe Employee ,
Aug 31, 2020

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Hi there,

 

Sorry to hear you're having trouble opening the document in XD and thanks for posting the screenshot. I would request you to please the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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Aug 31, 2020 0
Community Beginner ,
Aug 31, 2020

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Hi Harshika! 

Did you get any of my messages? I sent you a link of a dropbox of my log files along with the name of the log file in my message. I've messaged you multiple times trying to check up but I just assumed you were busy or flooded with other messages.

I looked at the article you linked here. That article doesn't mention the error code that wmfreelancer and I are getting. The article also only provides solutions that are essentially updating and reinstalling CC Desktop and Adobe xD or restarting my company. I've tried all those multiple times and I'm sure anyone else would before making a community post. Please let us know if you are able or unable to find a solution. 

- Megan

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Aug 31, 2020 0
Adobe Employee ,
Sep 01, 2020

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Hi Megan,

 

Sorry for the delay in response. Yes actually there is some UI changes in the private message of the community which got me confused. I have logged a bug for the issue so that our engineering team can investigate on the issue.

 

I will update you as soon as I hear back from the team.

 

Hope it helps.

 

Thanks,

Harshika

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 05, 2020

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Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Follow all steps , remove all apps and ather services choosing All in Cleaner tool. Relanch and make fresh Cloud App instalation. That helps me to solve many issues.

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Sep 05, 2020 1
New Here ,
Sep 06, 2020

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"Please close and relaunch XD, then try opening your document again." (error code 5703)

 

Those are the only words XD will give me. I have tried uninstalling and reinstalling, restarting my computer, and many more things. A few days ago, the application would open and run for a bit then crash, once I updated the application it ran for a while and then it was time for me to call it a night. Now, a couple days later, the application will not open at all and tosses me the above information. I must be blind because I also cannot find this error on the adobe website. Any help would be greatly appreciated!

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Sep 06, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once it's uninstalled, please re-install the application by following the steps shared here and check how it works: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

 

If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Sep 08, 2020 0
New Here ,
Sep 08, 2020

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+1

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Sep 08, 2020 0
New Here ,
Sep 08, 2020

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我的一直转圈,云文档不显示,连本地资源都不显示了

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Sep 08, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi All,

 

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719. We would need some specific logs to investigate the issue-

 

First log:

Using the tracelog.exe tool (included in the Windows SDK, by default under C:\Program Files (x86)\Windows Kits\10\bin\; let me know if you’re not able to locate it): If you do not have the bin folder, you will need to install the Windows 10 SDK: https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/

 

  • Open an Admin CMD
  • Run the following commands:

 

  1. tracelog.exe -start MyReproTrace -f c:\temp\MyReproTrace.etl -eflag PROC_THREAD+LOADER
  2. tracelog.exe -enableex MyReproTrace -guid #ac01ece8-0b79-5cdb-9615-1b6a4c5fc871
  3. tracelog.exe -enableex MyReproTrace -guid #63b6c2d2-0440-44de-a674-aa51a251b123

 

  • Reproduce the issue
  • Run:
  1. tracelog.exe -stop MyReproTrace

 

Share the trace with me over a private message

------------------------------------------

Second log:

  • If possible, close down any unnecessary programs for the repro
  • Download the AppLifecycleTrace.zip from AppLifecycleTrace.zipand extract it to a local folder.
  • Open Powershell CMD as Administrator, move to the folder where you extract the files from the zip
  • Run: .\TakeAppLifecycleTrace.ps1
  • Reproduce the scenario
  • Stop the trace by pressing Enter.
  • Zip the resulting .etl file and share the same

 

In case if you face trouble collecting the second trace and sees some execution polity related error:

You will need to to set the Execution Policy in order to be able to run the script (it is not signed):

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

Then just accept all by pressing [A], you should be able to run the script.

If you’d like to set it back to default afterwards, just run the same command with the Restricted keyword as below

Set-ExecutionPolicy -ExecutionPolicy Restricted

------------------------------------------

 

Once you have both the logs, please share the logs with me over a private message. You may upload the logs to a shared location such as Creative Cloud or Dropbox and share the url with me. 

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

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Sep 08, 2020 0
New Here ,
Sep 09, 2020

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I downloaded Adobe XD directly from Adobe store for my laptop hp ProBook 640 windows 10 version 1903. Anything I try launching the application it's keeps saying please close and relaunch XD, then try opening your document again. (Error 5703) please help me retify this. I really need the application urgently

 

{Renamed By MOD}

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Sep 09, 2020 0
Adobe Employee ,
Sep 09, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once it's uninstalled, please re-install the application by following the steps shared here and check how it works: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

 

If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Sep 09, 2020 0