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linhl26632274
Participant
April 16, 2018
Answered

Get stuck when open file in Adobe XD

  • April 16, 2018
  • 5 replies
  • 5768 views

I got a problem when open any XD file, it will stuck in there forever, tried to Create New file but it also won't appear

Tried re-install many time, tried Adobe Clean Tool but won't work any help here pls

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[Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

    This topic has been closed for replies.
    Correct answer Preran

    From what you said, it looks like you are unable to open an existing file or create a new file using Adobe XD, is that right?

    Just to be sure, does your computer meet the system requirements specified in this doc? Adobe XD System requirements

    If it does, can you try updating all the graphic drivers on your device by visiting the manufacturer's site?

    If you continue to face this issue, send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will do our best to help.

    Thanks,

    Preran

    5 replies

    D
    defaultrih6ilm45gij
    Participant
    October 24, 2021

    I can not open  the program at all and i can not reach to any of my files (cloud or local). I just upgraded too. What a shame of Adobe. Shame shame shame..

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 25, 2021

    Hi defaultrih6ilm45gij,

     

    We understand how frustrating it could be and sorry for the trouble. We would request you to please try uninstalling XD from Creative Cloud desktop app and reinstall it again. 

     

    Let us know if that helps. We will try our best to investigate the issue and help you further. 

     

    Thanks,

    Harshika

    B
    bernardo5C2F
    Participant
    March 16, 2021

    I am facing a similar problem.

    I was visiting some old documents and when I tried to open the new ones, they stopped working. Most of them are locked with the loading bar close to half (image 1) while others open normally.

    These documents remain normal in the cloud, but since I can't open them, I can't edit them. I already closed the XD, which now I can only do by force and I also restarted the computer. I have a MacBook Pro, which I use the XD for more than 1 year without any problems.

      B
      bernardo5C2F
      Participant
      March 16, 2021

      I just realized that, when opening a document that was "only online" the document that had the loading stuck, got unlocked itself. There must be some bug linking the opening of these 2 types of savings.

      B
      bernardo5C2F
      Participant
      March 16, 2021

      The thing is.. From now on, for me to open these documents that were stuck, I always need to open any document that is saved "only online". Otherwise the stuck document does not open on its own. This is very painfull....

      A
      Ashfaaq
      Participant
      February 21, 2021

      I am having the same issue. My XD was working a few days back. I was using the free version of the XD but after purchasing the creative cloud subscritption. XD does not open any file neither does it let me create a new file (it just gets stuck with the colorful loading mouse icon forever). I have tried re-installing many times. I am working on a 2019 MacBook Pro, meets system requirements and all drivers up to date. Please do let me know what I need to do.

       

        S
        Spirited_photographerFA82
        Participant
        July 15, 2018

        I am having the same issue and my computer meets the requirements and the graphic drivers are up to date. I have installed and reinstalled and even used the adobe cleaner tool to uninstall and nothing works.

          Preran
          Community Manager
          PreranCommunity ManagerCorrect answer
          Community Manager
          April 16, 2018

          From what you said, it looks like you are unable to open an existing file or create a new file using Adobe XD, is that right?

          Just to be sure, does your computer meet the system requirements specified in this doc? Adobe XD System requirements

          If it does, can you try updating all the graphic drivers on your device by visiting the manufacturer's site?

          If you continue to face this issue, send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will do our best to help.

          Thanks,

          Preran

            M
            Muhammad Zahid Hasan
            Participant
            June 14, 2021

            Every requirement matched but still stuck! Size more than 15/20MB isn't openning and after some moment, xd gets exit automatically!

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