Home tab broken; Can't create new document.

New Here ,
Jan 11, 2021 Jan 11, 2021

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My Adobe XD home tab is empty. I can open the recent documents and the cloud tab workings. However, even when I try to use the file menu I can't add a new document. I am using mac

 

Screenshot 2021-01-11 at 18.01.05.jpg

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correct answers 1 Correct Answer

Adobe Employee , Jan 25, 2021 Jan 25, 2021
Hi Jaden, I am sorry to hear you ran into trouble while opening XD. For few customers, the issue got fixed after trying these solutions- 1. Formatting hard disk and reinstalling BigSur.  2. Uninstall XD, Close Adobe tasks, Delete all XD related files, Reinstall, create a new profile then it worked. If you still face issues after trying any of the above solutions, please share the details asked below to investigate the issue.   Please generate the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html...

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New Here ,
Jan 11, 2021 Jan 11, 2021

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I tried to delete it and re-install it to see if it would help. It brought back an install that I previously had with the plugins not installing (Plugin Installation Failed error). Not sure if that information will help. This is an issue I have been experiencing even after the plugin issue had been resolved.

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New Here ,
Jan 11, 2021 Jan 11, 2021

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I am dealing exactly the same issue. I am looking forward for a solution. Thank you. 

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New Here ,
Jan 13, 2021 Jan 13, 2021

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I had to contact the Adobe support via the chat. They then had to help me on my computer remotely. It was a long process, he had to uninstall XD, close Adobe tasks, delete all XD related files, reinstall, create a new profile then it worked. 

Some of the steps are list in this document to try it first. You may not have my exact issue.


https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html 

 

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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At the moment I have the same challenge, I am not able to create a new file in XD. As you can see on the screenshot there is a grey box behind the word Home. When I put my cursor above it, the little hand appears, but nothing happened. I followed all wise advice as written above and perform them all, but still I am not able to create the new file. I re-installed the Creative Cloud app, I re-installed XD, I restarted my iMac but still no possibility to create a new file. Hope someone can help me as I am in middle of a XD course.XD new file problem.png

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi Jaden,

 

I am sorry to hear you ran into trouble while opening XD. For few customers, the issue got fixed after trying these solutions-

1. Formatting hard disk and reinstalling BigSur. 

2. Uninstall XD, Close Adobe tasks, Delete all XD related files, Reinstall, create a new profile then it worked.

 

If you still face issues after trying any of the above solutions, please share the details asked below to investigate the issue.  

 

  • Please generate the logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
  • Once the logs are generated, please upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message. 
  • Share the OS and XD versions of your machine and approximate local date and time it happened.

 

We will try our best to help.

 

Note: Please add the URL of the post over a PM for reference.

 

Thanks,

Harshika

 

<Marking as correct only to higlight>

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Adobe Employee ,
Jan 27, 2021 Jan 27, 2021

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Thanks for sharing the details. Jaden. I have logged a bug for your issue and the team is investigating it. I will share the updates with you as soon as I hear back from the team.

 

Thanks,

Harshika

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New Here ,
Feb 05, 2021 Feb 05, 2021

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I also re-installed XD, no difference. 

I have logged my issues but no email from adobe. I have a project to run on Monday that needs to be in XD. Please advise, this is urgent! Many thanks 

 

 

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Hello Dan,

I formatted my harddisk and re-installed Big Sur. Problems are gone. Not only is my iMac faster again, but, more important, XD works as it should be. It is a lot of work to re-install all software as I did not use Time Capsule, but is was worth it.

Hope this will help you.

 

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New Here ,
Feb 05, 2021 Feb 05, 2021

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thats a big commitment. thanks for sharing but I don't have the time to do all that. Painful 

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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That's a pity. Hope you will find time in the nearby future.

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi there,

 

I understand how frustrating it could be for you. Could you please share the details asked by me in my previous post with me over a PM?

 

I will make sure to escalate the issue to the team for investigation.

 

Thanks,

Harshika 

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Explorer ,
Feb 17, 2021 Feb 17, 2021

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To file and reinstall the OS is a ridiculous proposition of a problem with Adobe. As a supplier, look for the right solution.

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Explorer ,
Feb 17, 2021 Feb 17, 2021

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I mean format and reinstall the OS. 

 

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New Here ,
Feb 22, 2021 Feb 22, 2021

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It's broken again. I had to uninstall it because it kept crashing. Now I am having the same issue again.

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi Lesego,

 

We understand how frustrating it could be. Would you mind sharing the information asked by me here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... over a private message?

 

I will try my best to help.

 

Note: Please add the URL of the post over a PM for reference.

 

Thanks,

Harshika

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Hello!

 

I've been unable do create new files. 

I go through File > New... and nothing happens

 

Here's what I get when I try to create a new file

Screen Shot 2021-02-10 at 10.50.34.png

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi Gabriel,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Feb 14, 2021 Feb 14, 2021

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I'm having the same issue. I tried to uninstall and reinstall.

 

Running macOS 10.15.7

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Community Beginner ,
Feb 14, 2021 Feb 14, 2021

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I have had the same issue. I formatted the harddrive, re-installed macOS 11.2.1 again and everything is working fine now. I did not use Timecapsule to re-install my apps but downloaded all apps again. It was a lot of work but it was worth it. XD works as it should be.

Regards,

Marcel

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Explorer ,
Feb 17, 2021 Feb 17, 2021

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Ridiculous solution

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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You're absolutely right. It certainly is not the perfect solution. So you can stay under your blanket and keep on whining, blaming Adobe and waisting precious time or you can do something about it. Success!

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Hi,

I am unable to create any new projects in Adobe XD. Neither Command+N or File > New work - nothing launches at all (no new XD windows or error messages). Launching XD shows a blank screen for Home, as the attached screenshot demonstrate.

 

XD Version: 37.1.32.2

macOS version: 10.15.6 (Catalina)

 

I can open other projects and work with them, but I can’t create a new project.

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi Lisa,

 

We are sorry to hear that you are unable to create a new project in XD. Would you mind sharing the information asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M4421... over a private message so that I can again log a bug for your issue and escalate it to the team?

 

I will try my best to help you.

 

Thanks,

Harshika

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Hi! I have several problems with my Adobe XD. I've got the latest version and I tried eliminating it many times. 

When I open the software, the principal page doesn't show me anything: I can't create new files, even if I use the menu.

Moreover, I can't download any plug-in because it gives me "error" notifications.

 

What can I do?

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