How to change the viewport value via keyboard?

New Here ,
Feb 12, 2021 Feb 12, 2021

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Hi,

I'm new to Adobe XD.  I'm facing problem which is I cannot change the value of the viewport through the keyboard and it has to be manually.  I mean, when entering a value for the viewport then press Enter the value doesn't change.  The only way to change the value is to grip viewport by the mouse and change up or down.  The version I have is 36.2.32.5 Starter.

Is it a technical problem ?

 

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correct answers 1 Correct Answer

Adobe Employee , Feb 24, 2021 Feb 24, 2021
I am sorry for the delay in response. I would request you to please check if there are any pending system updates or graphic card driver update.    If that helps, please reach out to us directly using this link: https://helpx.adobe.com/contact.html and initiate a chat with our assisted support so that they can remote into your system and see the root cause of the issue and help you.   Thanks, Harshika

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi Azzam,

 

Thanks for reaching out. To change the viewport height, please change the value for "H". Let us know if that helps or if you need any further assistance.

 

Rishabh_Tiwari_0-1613153345674.png

 

Regards

Rishabh

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Thanks for the quick response.

I tried to change "H" but the page height is what changes instead of the viewport which is I want.

 

viewport.PNG

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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I am so sorry for the confusion, please ensure that the Viewport height should be less than the H value and then try changing it. If it still doesn't work, please share a small video of what exactly is happening at your end?

 

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Hi again.

Thanks for trying to solve my issue and sorry for posting the issue twice since adobe support team give only one answer for each post despite being unsloved like my issue.

I attached a video to give more clear idea about my issue.

For sec 7 to sec 20 I change portview value by gripping the indicator nad it works.  After that  I tried to change the value through keyboard but it returns to the old value.

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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Hi Azzam,

 

Sorry for the delay in response and thanks for sharing the video. I would suggest signing out of XD and Creative Cloud, restart the machine, and then sign back in. Please also make sure you are on the latest version of XD 37.0.

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

 

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Thnk you Harshika for trying to help.

I tried the steps but it didn't solve the issue. 

Is there another solution or this should be reported to the technical team ?

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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I am sorry for the delay in response. I would request you to please check if there are any pending system updates or graphic card driver update. 

 

If that helps, please reach out to us directly using this link: https://helpx.adobe.com/contact.html and initiate a chat with our assisted support so that they can remote into your system and see the root cause of the issue and help you.

 

Thanks,

Harshika

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