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FrancoBits
FrancoBits
Legend
July 21, 2020
Answered

[Plugins] Update to Adobe XD 31 uninstalled my plugins

  • July 21, 2020
  • 14 replies
  • 11015 views

I mean, couldn't the system at least warn us? And it isn't the first time it happens.

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Same for me, none of these solutions fixed our problems.

     

    I'm using Adobe XD on Windows 10. Yesterday it was working perfectly and today since I had done the update, all my plug-ins already installed were removed, they just disapearred.

     

    Since this, every time I'm trying to install plug-in, no matter which one, I have this message : "L'installation du plug-in a échoué. En savoir plus : Centre d'aide".

     

    I try to remove all my local temp files, uninstall/install, signout from the Creative Cloud... Nothing is working !
    Could you help me please ?


    Hi All,

     

    It looks like the issue is resolved with the latest update of XD 31.2. Would you mind updating XD to the latest version and share the results with us? 

     

    We are here to help.

     

    Thanks,

    Harshika

    14 replies

    G
    Gemini_Shared
    Participating Frequently
    August 5, 2020

    Yes! It's working now though I had to reinstall all plugins. Thanks!

      X
      Xoksi
      Participant
      July 30, 2020

      Hello,

       

      Every time I try to install any plugin it gives error. I'm using windows 10.

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 30, 2020

      Hello there,

       

      Sorry for the trouble installing plugins in XD. Would you mind trying the solution suggested in the correct answer to this post?

       

      Let us know if that helps.

       

      Thanks,

      Harshika

       

      X
      Xoksi
      Participant
      July 30, 2020

      My dear friend, none of these options help me.

      S
      sarthaksachdeva13
      Participant
      July 30, 2020

      Hi,

      I've been trying to install plugins in XD but I can't seem to succeed. Whenever I click the install button, the animation wheel endlessly rotates but the plugins never download. How do I resolve this?

       

      I've restarted the computer and reinstalled the apps but nothing works.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      July 30, 2020

      Hi Sarthak,

       

      Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/plugins-update-to-adobe-xd-31-uninstalled-my-plugins/td-p/11303440?page=1

       

      Let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh

      P
      paulixd
      Participant
      July 29, 2020

      I can't use this sulution, there's no even such location. What else can I do?
      I'm using Windows 10 Pro, my xd version is 31.1.12.

       

      edit: ok, I found it after closing Xd and CC

      edit2: deleting ExMan file changed nothing, still I can't install any plugin.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      July 29, 2020

      Hi Paul,

       

      Sorry to hear about the trouble. After deleting the file, please reboot your computer and then check. If this doesn't help either, I'd request you to please share system logs through DM by following the steps below:

       

      1. ExManCoreLibLog.YES (create an empty text file with this name) at:

      Mac : /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/
      Win : C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log\

      2. asu.trace (create an empty text file with this name) at:

      Mac : /Users/***/Library/Logs
      Win : C:\Users***\AppData\Local\Temp

       

      Once you created an empty text file, please install plugins and then share: 

      1. Share EMCL.log file at 
        Mac: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/EMCL.log
        Win : C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log\EMCL.log

      2. Share ACC.log file at 
        Mac : /Users/***/Library/Logs/CreativeCloud/ACC/ACC.log 
        WIn : C:\Users***\AppData\Local\Temp\CreativeCloud\ACC\ACC.log
      3. Share ExMan.db from 
        Mac: /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/ExMan.db
        Win : C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db

       

      Note: Please add the logs files in shared storage and then share the link in DM and add this discussion link as the subject.

       

      Regards

      Rishabh

      C
      Cy233
      Inspiring
      July 29, 2020

      I managed to get my extensions back after several days of trying. Closing down Creative Cloud Desktop (CCD) wasn't working. I needed to go to start-up apps and turn it off there, then reboot, otherwise turning it off after it started up didn't allow me to change the .db file name. I'm just putting this out there for other people who are still struggling. (I'm on a Windows 10 machine).

       

      TO THE STAFF: When you say add .old 'at the end' I think you should stipulate whether you mean the end of the file name or the end of the extension or whether to replace the extension completely with .old. It probably doesn't matter but it's still not good enough just to say 'at the end'. Secondly, there's also the assumption that everyone knows what CCD means. Please, this is frustrating enough without having to guess what you mean.

        martin.kiss
        martin.kiss
        Participant
        July 28, 2020

        Since the last update (27.07.2020) all my plugins are gone and I cannot install them because it shows an error without any error code. I cannot work without the "zeroheight" plugin. Please help!

         

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        July 28, 2020

        Hi Martin,

         

        Sorry to hear about the trouble. Please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/plugins-update-to-adobe-xd-31-uninstalled-my-plugins/td-p/11303440?page=1

         

        Let us know if it helps or if you need any further assistance.

         

        I have also sent you a DM regarding few additional details so please check.

         

        Regards

        Rishabh

        B
        brunommmartins
        Participant
        July 27, 2020

        Hi, I tried the soluction that worked for some people on my Windows 10, but even after that, I can't install any plugins on my XD. What can I do?

        A
        ambarish acharjee
        Participant
        July 27, 2020

        Hi,

         

        I am finding a problem installing Adobe XD plugins, it reloads infinite times and does not install. Please help me out of this problem this is happening after the new update on mid-july 2020.

        italosan
        Community Expert
        italosanCommunity Expert
        Community Expert
        July 27, 2020

        Hi, by chance this problem also occurs with other plug-ins?

        veselaqz43589568
        veselaqz43589568
        Participant
        July 24, 2020

        Can anyone tell me how to fix this problem?

         

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        July 24, 2020

        Hi there,

         

        Sorry to hear you are unable to install the plugins in XD. We would request you to please try the solution suggested in the correct answer to this post and let us know if that helps.

         

        We are here to help.

         

        Thanks,

        Harshika

        veselaqz43589568
        veselaqz43589568
        Participant
        July 25, 2020

        Hello! I read through the solution but couldn't find ExMan.db anywhere on my computer. I'm on windows 10. Is there anything else I can try?

         

        Thank you.

          JoshuaDavisTR
          JoshuaDavisTR
          Participant
          July 23, 2020

          Hi! I'm having problems with the XD plugins. I can't install anything, I've been waiting for about two hours to install just one plugin and the installation didn't finish

            V
            Community Manager
            Vertika GuptaCommunity Manager
            Community Manager
            July 23, 2020

            Hi There,

            Sorry to hear that,

            Can you please let me know XD version and OS.

            Its specific to one plugin or with all plugin.

            Can you please try solution in https://community.adobe.com/t5/adobe-xd/error-installing-plugin-in-win10/td-p/11308921?page=1

             

            Thanks,

            Vertika Gupta

            Adobe XD

            JoshuaDavisTR
            JoshuaDavisTR
            Participant
            July 23, 2020

            Thanks for answering!

            I'm using Windows 10 pro and my Xd version is 31.0.12

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