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David Utt - WK
Participant
December 3, 2020
Answered

Issue - Audio is not being recorded

  • December 3, 2020
  • 1 reply
  • 871 views

I am working on version 35.1.12 where when in prototype mode it no longer is recording and capturing audio. I can confirm that all my preferences and permissions allow XD to capture audio and the video recording is working but when the microphone box is checked and recording it is not capturing our VO.

This topic has been closed for replies.
Correct answer Atul_Saini

Hi DavidUtt_WK,

 

Thank you for sharing the details, it appears that you have already tried the basic troubleshooting steps. Please ensure that you update to the latest build XD 35.3, if the problem persists, please connect with our support team for 1:1 assistance using this link: Contact Customer Care (adobe.com).

 

Thanks,

Atul_Saini

1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
December 4, 2020

Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared on this similar discussion: https://community.adobe.com/t5/adobe-xd/prototype-voice-recording-does-not-work-on-mac-10-13-6/td-p/10316174?page=1

 

If it doesn't help, please share the exact version of XD and also could you please confirm if you are able to record audio while recording your screen generally?

 

Regards

Rishabh

D
David Utt - WKAuthor
Participant
December 4, 2020

I have read the previously suggested discussion but I have never used or downloaded a "Soundflower app" so I am not sure what would be the conflict and its relevancy.

 

The current version I am using is 35.1.12 (stated above) and I can confirm recording my screen and audio capture work in other applications (Microsoft teams, Quicktime).

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
January 4, 2021

Hi DavidUtt_WK,

 

Thank you for sharing the details, it appears that you have already tried the basic troubleshooting steps. Please ensure that you update to the latest build XD 35.3, if the problem persists, please connect with our support team for 1:1 assistance using this link: Contact Customer Care (adobe.com).

 

Thanks,

Atul_Saini

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