Mobile Display Issues

[stevenn62043920]

I recently created a mobile app prototype in XD using the iPhone X template size and while using the mobile preview option it transferred to the phone perfectly to scale. After a short break for Christmas I came back opened the file in mobile preview and the preview displays in a constrained fashion not fitting the screen edge to edge and cutting off below the "notch." I've changed nothing on the file and have tested other template files that I have had with the same result. I'm testing on an iPhone Xr. Was there an update to the iPhone OS, XD iOS app or XD desktop app that is causing this issue? I can't seem to find anything that has changed in settings.

[Atul_Saini]

Hi Stevenn,

Thanks for using Adobe XD and sharing your experience. Could you please share the version of Adobe XD which you are using right now?

Thanks,

Atul_Saini

[stevenn62043920]

I am using version: 13.1.32.8 on windows 10

[stevenn62043920]

Windows 10 Version 1803

Apple iPhone Xr running iOS version 12.1.2 (16C101)

Adobe XD (iPhone App) Version 14.0

[Atul_Saini]

Hi Stevenn, thanks for sharing the version, could you please try to upgrade to the latest version Adobe XD 14 and update this discussion with the results?

-Atul_Saini

[stevenn62043920]

I have updated or made sure I was at the most current version of all operating systems and apps. The same issue is still persisting, any thoughts?

[stevenn62043920]

Atul_Saini Here is the shareable link if you'd like to test it.

https://xd.adobe.com/view/d55a2b6c-3de8-42f9-7e19-3ced73327bb7-a36b/?hints=off

Adobe XD CC​

[Atul_Saini · Accepted solution]

Hi Steven, thanks for sharing the link of the prototype, could you please test a new artboard with iPhone Xr dimensions and share the results? You may select the iPhone Xr/Xs Max template from the home menu to test it.

Thanks,

Atul_Saini

[stevenn62043920]

Thank you, completely overlooked the addition of those new templates in the update.