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Correct answer Preran

Looks good to me, we will have to investigate further. Can you send me your Adobe ID, location, and phone number over a private message? To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

1 reply

Preran
Preran
Legend
August 2, 2018

Hi Bagus,

From my cursory understanding of the issue, it looks like the issue could be resolved by updating the graphic drivers on your device. Can you try visiting the manufacturer's site and update graphic drivers on your computer? Let us know if you need more help.

Thanks,

Preran

B
Bagus Untung SaputraAuthor
Participant
August 2, 2018

This is My Laptop Specification

Preran
PreranCorrect answer
Legend
August 2, 2018

Looks good to me, we will have to investigate further. Can you send me your Adobe ID, location, and phone number over a private message? To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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