Old version of XD (31.1) can't update to 31.2

New Here ,
Aug 18, 2020 Aug 18, 2020

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Hello,

 

I've tried to share my document with my friend developper who also downloaded Adobe XD, but he can't open my document because "I use an old version of XD".

 

I checked for update in creactive cloud, and XD seems to be updated, but in reality not (my friend can use 31.2). How can I fix it ?

 

PS : I'm on MacOS 10.13, but this OS seems to be compatible with XD if I refer to support information...

 

Thank's for help !

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correct answers 1 Correct Answer

Adobe Employee , Aug 18, 2020 Aug 18, 2020
Hi Pierre,   Sorry to hear about the trouble. Could you please try updating the app by following the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html   If you are still unable to update the app, please uninstall XD using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html   Once uninstalled, please re-install the application from the Adobe Creative Cloud Desktop app and let us know how it goes.   Re...

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi Pierre,

 

Sorry to hear about the trouble. Could you please try updating the app by following the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

If you are still unable to update the app, please uninstall XD using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application from the Adobe Creative Cloud Desktop app and let us know how it goes.

 

Regards

Rishabh

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