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jnaber
jnaber
Participant
July 11, 2018
Question

Open-sans font issue in iPhone app view after latest update?

  • July 11, 2018
  • 1 reply
  • 1947 views

Before the latest update for XD on IOS, there were no issues whatsoever with the fonts I worked with. I have all open-sans font formats installed properly on both my Macbook and the iPhone app.

The issue is a bit weird. In desktop view on my laptop, everything looks just fine with no issues whatsoever. However, in the iphone app, some screens look incorrect. Those screens contain words and sentences that share exact same font sizes and formats, yet some have changed in iphone app view. Some changed to regular/light and so on. Even though other words on the same screens share exact same font sizes and formats with those that appear to be corrupted!

The problem only occurs on the iPhone app, the desktop preview on the Macbook is unaffected.

This issue only occurred after I installed the latest XD update on my iphone, even minutes before I installed the update it was working fine without any issues as it always has.

I am currently unable to present my work to anyone using my phone in order to give them a visual first-hand experience of the app.

I'd appreciate any help given.

This topic has been closed for replies.

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
July 20, 2018

Hi Jawadn,

sorry for the delay in response, as per the description, after you update the Adobe XD mobile app, some fonts are appearing incorrectly in the mobile app.

Could you please share the version of the mobile app that you are using? I would also request you to check if that font is listed in Mobile app "Preferences" under "Manage Fonts". If it is not there, kindly sync in using typekit. 

Please feel free to update this discussion in case you need further assistance.

Thanks,

Atul_Saini

    jnaber
    jnaberAuthor
    Participant
    July 20, 2018

    Hello Atul_Saini,

    I downloaded the new update, the one right after the update I had an issue with.

    So currently I have the 10.0 Adobe XD version on my iphone.

    It actually worked, the problem is solved with this update. I no longer see any issues with the font display on my phone.

    However, on the MacBook desktop version it says "2 fonts are missing. Show Missing Fonts"

    When I click on it, it shows:

    These missing fonts will be substituted with the system font until they become available:

    • Open Sans-ExtraBold

    • Open Sans-SemiBold

    |Copy to clipboard|   or   |OK|

    All the open sans fonts are properly synced with Typekit, there's no issue with the fonts any longer on either laptop or iphone, which is super wonderful, yet this pops up each time I open Adobe XD on my laptop and I hope it won't be causing any sudden problems in the future.

    I thought i'd just let you know even though it's not an issue for now, but only to keep you up-to-date.

    Otherwise, thanks alot for the help since the main issue is solved!

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      July 20, 2018

      Jawadn, I am glad that it's working for you now. Thanks for sharing the details here and please reach out to us here in case you need any assistance about Adobe XD. For other products visit:-https://forums.adobe.com/welcome.​

      Thanks,

      Atul_Saini

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