I'm working in a Cloud file and Adobe XD (26.0.22) rolled back twice and I lost work done. How is this triggered? I'm using Windows 10. When blocking the station XD disconnects?
Why the CTRL + S doesn't save the cloud document?
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Thank you for reporting this and we haven't heard of this issue so far. We would like to know a few more details like-
We will try our best to help.
I don't have other network available.
It's seems to happen randomly. I was in a "starting point", made changes, rolled back to starter point. This happen twice. Didn't notice a pattern.
After making the changes, it shows a "saving..." next to the Cloud file's name. To be sure my changes were saved, I pressed CTRL + S and clicked in the option Save in the main menu. After making all these attempts, the file still rolled back, so it seems the manual command to save didn't work.
Harshika, some additional info. This happens when I unblock my station.
I make the changes.
Block my workstation.
After couple minutes I'm back and unblock it.
Adobe XD shows "reconecting" message with a spinner (at this moment, the cloud icon at the top [next to document's name] has an "x" on it)
Adobe XD shows the dialog asking to discard my changes
I'm using a wired connection, so the Windows' energy plan doesn't affect it
Thanks for sharing the additional information, Franco. It looks like there are some sync issues with Creative Cloud app. Could you please try the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?
Let us know if that helps.
Same thing just happened to me.
I did some edits on an ongoing prototype last week. This morning I logged in the document appears to be last edited 3 MONTHS AGO.
First time this has happened, nothing unusual to report regarding my internet conntection, or my Creative Cloud experience. Luckily I can redo some of the work (my published links are still current) but this is a major blow in my confidence using the save to cloud functionality.
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