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[Other]-Adobe XD is rolling back to the previous version and cloud docs are not saving.

Contributor ,
Jan 30, 2020

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I'm working in a Cloud file and Adobe XD (26.0.22) rolled back twice and I lost work done. How is this triggered? I'm using Windows 10. When blocking the station XD disconnects?

 

Why the CTRL + S doesn't save the cloud document?

 

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[Other]-Adobe XD is rolling back to the previous version and cloud docs are not saving.

Contributor ,
Jan 30, 2020

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I'm working in a Cloud file and Adobe XD (26.0.22) rolled back twice and I lost work done. How is this triggered? I'm using Windows 10. When blocking the station XD disconnects?

 

Why the CTRL + S doesn't save the cloud document?

 

<The Title was renamed by moderator>

Topics

Data loss, Product performance

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436

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Jan 30, 2020 0
Adobe Employee ,
Jan 30, 2020

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Hi Franco,

 

Thank you for reporting this and we haven't heard of this issue so far. We would like to know a few more details like-

 

  • Would you mind switching to a different network and let us know if that helps?
  • Is it happening randomly or have you noticed any specific action that is causing this behavior?
  • When you said CTRL + S doesn't save, does that mean it is not saving at all or it's taking time to save?

 

We will try our best to help.

 

Thanks,

Harshika

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Jan 30, 2020 1
Contributor ,
Jan 30, 2020

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Hello Harshika!

I don't have other network available.

It's seems to happen randomly. I was in a "starting point", made changes, rolled back to starter point. This happen twice. Didn't notice a pattern.

After making the changes, it shows a "saving..." next to the Cloud file's name.  To be sure my changes were saved, I pressed CTRL + S and clicked in the option Save in the main menu. After making all these attempts, the file still rolled back, so it seems the manual command to save didn't work.

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Jan 30, 2020 0
Contributor ,
Jan 30, 2020

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Harshika, some additional info. This happens when I unblock my station. 

 

I make the changes.

Block my workstation.

After couple minutes I'm back and unblock it.

Adobe XD shows "reconecting" message with a spinner (at this moment, the cloud icon at the top [next to document's name] has an "x" on it)

Adobe XD shows the dialog asking to discard my changes

 

I'm using a wired connection, so the Windows' energy plan doesn't affect it

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Jan 30, 2020 0
Adobe Employee ,
Jan 30, 2020

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Thanks for sharing the additional information, Franco. It looks like there are some sync issues with Creative Cloud app. Could you please try the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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Jan 30, 2020 0
Community Beginner ,
Feb 17, 2020

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Same thing just happened to me.


I did some edits on an ongoing prototype last week. This morning I logged in the document appears to be last edited 3 MONTHS AGO.

First time this has happened, nothing unusual to report regarding my internet conntection, or my Creative Cloud experience. Luckily I can redo some of the work (my published links are still current) but this is a major blow in my confidence using the save to cloud functionality.

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Feb 17, 2020 0