Participant

Answered

'Paste' doesn't work

Forum|Forum|8 years ago
May 19, 2017
14 replies
23472 views

I can't copy & paste any item or artboard on my XD, because just 'paste(CTRL+V)' menu isn't active.

I'm not sure whether this problem comes from XD itself, or OS(windows10 Enterprise 1607 64bit).

While 'copy' works properly, 'paste' always stays in gray color.

How can I solve this problem? I actually re-installed XD three times.

I'm very sorry that I have to post this sort of silly question.

This topic has been closed for replies.

Correct answer letitiacf

The next day suddenly everything worked like usual again.

Anyways gonna answer your questions.

1. I can not copy or paste anything in XD (no graphics, no artboard, no text)

2. I'm not sure about text. I copied text from my web browser into XD successfully. I cant test this because the error like I said suddenly was resolved.

3. The same graphic I wasn't able to copy from AI I was able to copy into XD the next day. It was just a simple Icon downloaded from freepik as svg and opened in AI.

4. I have a Gigabyte P34 With Windows 10 Home Version:1803 OS build: 17134.112 64 Bit operating system and Intel Core i7 7thgen.

I also use the creative cloud and always keep all programs updated to their latest versions.

Hi caroliner39906458,

Glad to hear you're not facing this issue anymore and thank you for taking the time to answer the questions.

As the issue is no longer reproducing it's hard to understand what happened. It might help to look over the logs - so, if it's not too much trouble, please collect the logs using the following tool: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload the file to CC, Dropbox, or Google drive and share the link over a private message. To send a private message, click my picture and use the Message button.

If you stumble over the issue once more, although I hope this will not happen, please try the copy-paste actions in another UWP application like Paint 3D and let me know the result.

Thank you,

Letitia Antohe

K

Kavi22709967vuc8

Participant

Sir problem not only copy and paste all opposition upgrade premium will show please 🥺 help me

Rishabh_Tiwari

Community Manager

Hi Kavi,

Thanks for reaching out. Could you please share more about what exactly is happening at your end? If possible please share a small video of the issue along with the version of XD, we'll try our best to assist you with this.

Regards

Rishabh

P

Pooja5C90

Participant

@Peter_Flynn Thank you for your response, anti-virus was creating this issue. I am using Kaspersky and disabled as you mentioned. It did work, but since I need the antivirus tobe working I simply added exclusion in Kaspersky>Settings>Threats and Protection>Exclusions - for XD folder. On windows 10 its under Program files>windowsapp. It may be hidden so I had to find the path using windows task manager. I did it using this help here : https://youtu.be/62BmQuGw3B4

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bassmah45550422

Participant

I had this issue and something worked for me: if you're using a mouse and a laptop, try unplugging the mouse, replug it and try again. I have windows 10 on a Dell laptop. I configured my windows to auto-disable the touchpad whenever I have my mouse on. Somehow this interfered with the C/P functionality in xd. I hope this solution will work for you.

I

Inbal5FBC

Participant

It worked for me too! Thanks so much for posting

R

Radiant_Crystal5EB1

Participant

I had disabled some windows tracking programs and it made adobe XD not to paste. Solution: reinstall windows and allow adverts, tracking and junk ware. It is sad that the app was coded as a UWP app. This new technology is somehow 'linked' to windows store and if you interfere with windows store, XD may develop problems

sarahr44883864

Participant

I am having a similar issue. I cannot copy, paste, or undo/redo in a specific file, when I try to copy paste a specific component.

Mauwdii

Participant

Neither can I... Impossible to work when actually trying to teach myself Adobe XD...

russellt7145931

Participant

I had a similar problem with copy/paste. Currently using an iMac running Mojave. Whenever I tried to copy/paste anything, it usually did not work. Today I was drawing red squares around some items on a pdf drawing. Tried again to copy/paste, expecting it to fail. It worked! Looking closely at my pdf, noticed that my copied red square was still selected. Unselected it, paste stopped working. Selected it again, paste worked. Tried this on other items in the pdf (the drawing is being marked up for revision), and copy/paste worked every time. Hope this helps others having this problem.

caroliner39906458

Participant

I'm running into this problem too. It seems like I cant copy anything in XD. CTRL+C or through the right-click menu. If I press CTRL+ V or right click and paste doesn't work. Tried restarting. Tried reinstalling XD. If I copy something in this page I can copy it into XD but I tried copying a graphic from AI into XD and that does not work.

Windows 10 PC. I only use Windows Defender.

L

letitiacf

Adobe Employee

Hi caroliner39906458

Sorry to hear you're experiencing issues with XD. Please help us better understand what is happening in your case by answering the following questions:

1. Can you copy something from XD and paste it back in XD?

2. Can you copy a text from Ai and paste it into XD?

3. Can you upload the Ai file with the graphic that fails to be pasted into XD?

FYI: We now have a limitation on Windows that paste for graphics larger that 10 MB is not working and this will be fixed in XD 11.0.

4. Can you give us more details about your system? Start -> Settings -> System -> About. For instance, on one machine, I am running Win10 Enterprise version 1709 , build 16299.371.

5. What System are using? I'm testing on a Lenovo ThinkPad P40 Yoga for example.

It would also help us investigate further if we had more logs.

You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. After this tool runs, you'll see a zip file on the desktop that you can attach to send me an email.

Thank you,

Letitia Antohe

caroliner39906458

Participant

The next day suddenly everything worked like usual again.

Anyways gonna answer your questions.

1. I can not copy or paste anything in XD (no graphics, no artboard, no text)

2. I'm not sure about text. I copied text from my web browser into XD successfully. I cant test this because the error like I said suddenly was resolved.

3. The same graphic I wasn't able to copy from AI I was able to copy into XD the next day. It was just a simple Icon downloaded from freepik as svg and opened in AI.

4. I have a Gigabyte P34 With Windows 10 Home Version:1803 OS build: 17134.112 64 Bit operating system and Intel Core i7 7thgen.

I also use the creative cloud and always keep all programs updated to their latest versions.

C

CagatayOzgur

Participating Frequently

This started happening to me a lot lately. I do not have multiple language keyboards.

Everything would be fine, I am working on XD, no issues and all of a sudden CTRL+C / CTRL+V will cease functioning. Sometimes right click Copy & Paste works, but 90% of the time that doesn't work either. Switching to a different program doesn't help. Meanwhile whatever is in my clipboard is there. I can paste into Photoshop, Illustrator, any other program - except XD.

I noticed that sometimes - sometimes - CTRL+S is gone too. As if the shortcuts are gone. But when that happens mouse right click actions keep functioning. So with this weird case I believe the culprit is clipboard access.

Windows Defender is the only AV I have.

Another behavior I noticed is that XD interface will act like I am in Prototype mode: hovering over elements would highlight them just like when I am in Prototype Mode; with the exception of the action handles - the little things that you use to create links are not visible. When this happens the entire GUI stops working properly. I cannot draw new elements, cannot update any elements, nothing functions properly. Switching to Prototype Mode and back doesn't fix anything. The only solution is to relaunch XD.

Same with CTRL+C/V issue. The only fix is to relaunch XD.

It wasn't that prominent before, but lately it's happening a lot. Couldn't find a pattern yet.

C

CarrieR

Participating Frequently

Has there been any resolution to this? I'm on a Windows 10 Surface Book 1, also experiencing this issue. I have to close and re-open XD for the paste feature to work again. But then the issue reoccurs.

L

letitiacf

Adobe Employee

Hi carrier62077086

Sorry to hear you're experiencing issues with XD. Please let us know the following so we can investigate further:

Can you please perform a simple test with another UWP application like Paint 3D? Does copy and paste works in Paint 3D when the issue starts occurring in XD?
Can you give us more details about your system? Start -> Settings -> System -> About. For instance, on one machine, i am running Win10 Enterprise version 1709 , build 16299.371.
What System are using? I'm testing on a Lenovo ThinkPad P40 Yoga for example.

It would also help us investigate further if we had more logs.

You can use the Adobe log collector tool, available here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. After this tool runs, you'll see a zip file on the desktop that you can attach to send me an email.

Thank you,

Letitia Antohe

Bubbly_curiosity5D22

Participant

I'm on a windows laptop and I'm also having issues with my copy and paste. It let me do it once but then after that I can no longer copy and paste to my artboards.

giannat21210131

Participant

Having the same problem. Reset my machine, so all-new Windows 10 is installed (W10 Home, Version 1709, OS Build 16299.431). Also have latest Adobe Acrobat Pro DC through Adobe CC.

SOMEONE PLEASE HELP!!!!!

M

maxp81114405

Participant

I am having the exact same issue on Mac Os 10.13.3