Please uninstall and reinstall the product

Forum|Forum|9 years ago
February 6, 2017
2 replies
3869 views

This was working on Windows 10 but recently after the last update I started getting this message. I've done what it says about four times now and the same result occurs.

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StephenJohnstonAuthor

Participant

I was finally able to uninstall and download version 0.6.14.2 which has successfully started working on my Win10 box.

elainecc

Participating Frequently

Hi, StephenJohnston-

We've seen two issues result in the prompt to reinstall. The first is this one: https://helpx.adobe.com/experience-design/kb/adobe-xd-prompts-to-uninstall-and-reinstall-the-product---window.html.

The second has to do with having a space or period in the user folder: https://adobexd.uservoice.com/forums/353010/suggestions/17903557 If this one affects you, you should upvote in UserVoice to get an Email when we deploy a fix - we're working on one now. Please let us know which one affects you!

-Elaine