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florianmeyer-supplyon
florianmeyer-supplyon
Participating Frequently
April 30, 2020
Question

Problem with background surface while priviewing after publishing browser link

  • April 30, 2020
  • 1 reply
  • 2513 views

If I open the preview link of a prototype in the browser, an unexplainable display error can occur. Some background areas are not displayed. Sometimes some areas are even displayed but with a strange pixelation.

 

The error occurs in several prototypes but in different places, but I can not explain why.

If I leave full screen mode, the problem just goes away.

 

Thanks for you help!

 

{Renamed By MOD}

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
April 30, 2020

Hi Florian,

 

Thanks for reaching out. We might need to test this on our end, so could you please share a few more details like:

 

  1. The version of XD.
  2. Do you use an external monitor? If yes, please try previewing it on the Primary monitor.
  3. Have you tried on a different browser? Also please try to view at 100% zoom.
  4. If you have the Windows Operating System, please ensure that the graphics card drivers are up to date as per the manufacturer's website.

 

Regards

Rishabh

    florianmeyer-supplyon
    florianmeyer-supplyonAuthor
    Participating Frequently
    May 4, 2020

    Hi Ribash,

    Thanks for your message.

     

    • Currently I use the cloud version 28.7.12 but the problem takes place in versions before.
    • Yes, I use an external monitor (1920x1200) as well as laptop screen with smaller resolution. At my laptop the problem does not accure as well as when I downsize the browser window of my external monitor.
    • I tested the problem at Firefox, Chrome and Edge. Only Edge will not display this problem.
    • I also use Windows and yes, the graphics card drivers are up to date.

    Best regards

    Florian

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    May 7, 2020

    Sorry for the delay in response Florian. If the issue is not happening in one of the browsers. We might need to troubleshoot it as a browser issue. I'd recommend resetting the browser and testing it again.

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