[TEXT]- Some fonts won't let me change font weight

New Here ,
Mar 19, 2020 Mar 19, 2020

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Lately I'm unable to change the font weight in some fonts like Roboto, I checked and the font is active with all it's styles in Adobe Fonts but XD only let me use the Regular version and the selector for font weight is grayed out.

 

I'm using Windows 10

 

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Adobe Employee , May 21, 2020 May 21, 2020
Hi there,   Sorry for the delay in response. I would like to follow here if you are still experiencing issue, I would request you to please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.   Hope it helps.   Thanks, Harshika

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Adobe Employee ,
Mar 19, 2020 Mar 19, 2020

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Hi Alberto,

 

Sorry to hear about the trouble. Could you please try using that font in a different application and check if you are able to change the font-weight?

 

Regards

Rishabh

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Community Beginner ,
Apr 12, 2020 Apr 12, 2020

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I have exactly the same problem. the fonts work fine on other applications like illustrator and other application. Capture.PNG

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Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

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Hi there,

 

Sorry for the delay in response. Could you please confirm if you have tried re-installing the font? If not, could you please try that and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
May 07, 2020 May 07, 2020

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I've got the same issue. The fonts work with every other Adobe application I have but not XD. Even after re-installing the fonts, I am  not able to use other weights apart from regular. I cant even click on the options as it wont allow me to. 

roboto.png

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New Here ,
May 07, 2020 May 07, 2020

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I had this problem as well, but restarting my computer fixed that for a different font. However, it only shows two of the four activated weights. Installing the Google Font files locally gave me the same problem as  sagenitesh. XD seems to have had several issues with weight selection on Windows since it was released, it would be very helpful if fonts worked as well as they do in other Adobe applications.

dpowellPHDMC_1-1588866794631.png

 

dpowellPHDMC_0-1588866685004.png

 

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Adobe Employee ,
May 07, 2020 May 07, 2020

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Hi Nikhil,

 

Sorry to hear about the trouble. Could you please check if the font-weights are listed as a separate font instead of showing under the font-weight dropdown.

 

Regards

Rishabh

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Community Beginner ,
May 14, 2020 May 14, 2020

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I posted about a similar issue yesterday, but now I can't find that post. My Roboto font works fine in Illustrator but in XD it is using the wrong font family and won't let me switch it out. 

 

I can't uninstall Roboto (Windows 10) as it says it's in use. Restarting computer doesn't help. I also uninstalled and reinstalled XD and that did not fix the issue.

 

XD - multiple versions of Roboto.png

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Adobe Employee ,
May 21, 2020 May 21, 2020

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Hi there,

 

Sorry for the delay in response. I would like to follow here if you are still experiencing issue, I would request you to please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

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Community Beginner ,
Jun 30, 2020 Jun 30, 2020

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This just happened to me. WITH ROBOTO! Literally 20 minutes ago, I was changing font weights. Same document, same program. Have been working on it consistently. Suddenly, the weight is grayed out: I can't change anything from bold to regular, or from regular to bold. So frustrating.... why would this happen? 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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I just ran into this same issue. I was wondering why everything looked so weird and when I tried changing font weights for the Open Sans I'm using, I only saw a really weird selection of them (for example bold, italic and regular were missing). I tried deactivating and reactivating the font weights from Creative Cloud and restarting XD but to no effect. Anyone found a solution for this?

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New Here ,
Nov 21, 2020 Nov 21, 2020

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Hey guys, I'm having this same issue right now. I can't change fonts weight because the dropdown option is grayed out. Please help because I can't work anymore... fonts weight are essential.

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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I was not able to resolve this. My workaround was to have a colleague save the files on her Mac - which does use the correct font. It is far from ideal and very annoying that XD has this bug for Windows.

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New Here ,
Nov 22, 2020 Nov 22, 2020

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Man, that's not way to work...I think I'm gonna switch to Figma until they solve this issue. I love Adobe Xd but right now I can only use fonts that stink. Please Adobe, solve this problem anytime soon...

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New Here ,
Nov 22, 2020 Nov 22, 2020

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Guys, I've finally solved this problem. You need to visit Adobe Fonts and then go to My Fonts. Then you need to search the font that is not working (Montserrat for example) and activate all the different font weights. Somehow, they were all deactivated. You're welcome.

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Explorer ,
Nov 23, 2020 Nov 23, 2020

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I have the same problem, can't choose different font weight... I tried your solution but when I visit "My Fonts" I cannot find font that I have installed from Google Fonts locally on my PC (which is Dosis). Don't know how to fix this... : /

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