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There was a problem creating a new cloud document.

Community Beginner ,
Feb 09, 2019

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When launching Adobe XD for the very first time, and trying to open any new project template, I am shown the error "There was a problem creating a new cloud document".

I can't find anything relating to this online, does anyone know of a fix?

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There was a problem creating a new cloud document.

Community Beginner ,
Feb 09, 2019

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When launching Adobe XD for the very first time, and trying to open any new project template, I am shown the error "There was a problem creating a new cloud document".

I can't find anything relating to this online, does anyone know of a fix?

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Feb 09, 2019 0
New Here ,
Feb 09, 2019

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Hi! and I have such problem, and export of files in AE does not work wrote - did not answer

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Feb 09, 2019 0
Community Beginner ,
Feb 10, 2019

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I also have this problem, I can't create any documents at all.

Running Windows 10 - build: 17763.292

Quad core i5 with 16GB of RAM.

Nvidia 960m 2GB graphics card

Adobe Creative Cloud App: 4.70.400

I'm in the UK and am not being prompted for an update to the new 4.8 version of the Adobe CC app, even when I go to Preferences > general. There is no option to download an update!

Can you please help me? I need to use this for work so it's super urgent!

I'm potentially losing money even though I have a paid subscription service with Adobe, this is far from ideal.

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Feb 10, 2019 0
Community Beginner ,
Feb 10, 2019

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I've now managed to update to 4.8 with the repair tool but I'm still getting the error message saying there was a problem creating a document. No error codes are displayed so I've no clue what is going on. Adobe CC and all apps are enabled in terms of getting through my firewall.

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Feb 10, 2019 1
Adobe Employee ,
Feb 11, 2019

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This sounds like some of your core components are not updated: Issue saving xd files to creative cloud

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Feb 11, 2019 0
Community Beginner ,
Feb 11, 2019

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I followed all of those instructions, including the advanced ones (renaming the CoreSync file to CoreSync-OLD didn't do anything) and I'm still stuck on version 4.2.0.25 for my Creative Cloud Sync.

Checking for app updates does not retrieve any updates. I just don't understand why I'm not getting updates. I really need help with this as it's impacting my work.

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Feb 11, 2019 0
Adobe Employee ,
Feb 11, 2019

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Sorry to hear that this is still happening? Can you try rebooting your machine to see if that resolves things? We’ve heard other reports of a reboot fixing this issue. We’re also trying to track down the root problem with this issue, so I’d love to grab some logs from you once it’s been resolved.

Thanks,

-Elaine

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Feb 11, 2019 1
Community Beginner ,
Feb 14, 2019

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I tried re-installing, and even installing on a different computer.

In the end, it doesn't seem like it's possible to use Adobe Creative Cloud at all. I've uninstalled it from all of my devices, and am going with a different product.

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Feb 14, 2019 0
Adobe Employee ,
Feb 15, 2019

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I apologize for your frustration thus far, and totally get how you feel. I want to make sure that we have tried everything before you move on. Can you please send me your Adobe ID, location, and phone number along with the URL of this post over a private message? We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Feb 15, 2019 0
New Here ,
Feb 21, 2019

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Hi,

Just wanted to chip in that I am having the exact same issue, on 2 different machines (Windows 10). The specs of the machine I am on currently are:

CPU: i7 6700K

RAM: 32GB

GPU: nvidia 980Ti

OS: Windows 10 Home, build 17134.590

Creative Cloud version: 4.8.0.421

I have a similarly (apart from GPU) specified laptop, running the same version of CC that is experiencing the same issue. I have tried uninstalling and reinstalling every single Adobe application I have installed on my machines.

Still experiencing the same issue.

I have client projects I need to work get started on and this will, literally, cost us revenue.

Can I please get an update, ASAP.

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Feb 21, 2019 0
Adobe Employee ,
Feb 21, 2019

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Thank you for your observations, and apologize for your experience. Can you send me the information that i requested for in my post above? We will do our best to get you on track.

Also, did you try the solutions in Issue saving xd files to creative cloud

Thanks,

Preran

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Feb 21, 2019 0
New Here ,
Feb 21, 2019

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Hi! I had the same issue, I've tried everything including the above solutions, and I even let Adobe technical staff remote my PC to look for the solution, but it wouldn't be fixed. So then I pulled out the big gun, reset my computer to the default setting as when I first turn it on, get the system updated, get everything set up, and now it's working!!

I know this solution may be a big trouble to many people, but if you are on the urgent, perhaps you may want to try this out.

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Feb 21, 2019 0
Adobe Employee ,
Feb 22, 2019

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Thank you for sharing your solution with us, and I apologize for the effort that you had to put in to get Adobe XD back on track. Would it be possible to share your case number with me over a private message so that I can see if this is something that we need to investigate or document? To send a private message, click my picture and use the Message button.

Thanks,

Preran

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Feb 22, 2019 0
Community Beginner ,
Feb 23, 2019

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You were right.

I ended up deleting all of my partitions, and re-installing Windows 10 from scratch.
Now everything works.

I suspect it has to do with installation files, and registry entries. If we cleaned up whatever was causing this, then I'm sure our Adobe XD / CC problems would have been solved. It wouldn't be fair to blame this on Windows.

@Adobe: I suggest making a self-healing tool in your application to detect these problems.

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Feb 23, 2019 1