TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

Adobe Employee ,
Sep 11, 2019 Sep 11, 2019

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Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions in Part One (below)

 

Part One:

 

Part two:

If the faulting module path in Event Viewer points to UI.XAML.DLL filethe team is investigating this issue and we are hoping for the fix to be addressed in an update soon. If you have another computer handy, especially a Mac, you could try installing XD on it until then.

 

Just in case you aren’t comfortable performing these procedure on your own, you can contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.

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Performance, Product issue

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 24, 2020 Jan 24, 2020
I've been told that this is an ongoing issue which has been addressed and that is known with Adobe XD on MS Windows 10.Even though most of the troubleshooting tips are inclined to instruct the users to perform an update of XD to its latest version and/or a simple restart of their system to fix it, I am more inclined to suuport the other users who have exhausted all other tips available in the forums. If we look the Adobe XD Release Notes, system requirements https://helpx.adobe.com/xd/system-requirements.html...

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replies 356 Replies 356
New Here ,
Aug 16, 2019 Aug 16, 2019

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And for the sake of letting folks know what resolution worked for me, I checked Event Viewer and noticed twinapi.appcore.dll so first trying reinstall via Adobe XD Cloud app which didn't work, following those instructions did.

Lovely; looking forward to seeing what XD has and if my team might usefully start using it instead of our existing mish-mash of preferred apps.

One small note: I wasn't sure what apps to shut down on that step that says to kill all related processes... which actually need to be shut down and how do I know what the related processes are? Could that be clarified for folks who aren't as kill-task-happy as me in future?

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Adobe Employee ,
Aug 16, 2019 Aug 16, 2019

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Good catch. Kill all related processes - this refers to all Adobe XD related processes.

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New Here ,
Nov 19, 2018 Nov 19, 2018

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So I also have this issue - uninstalled all the Adobe apps, used the cleaner and after a couple of reboots I tried to install Creative Cloud / Adobe XD again in Windows 10 machine. Program starts with a blank window, closes after 2 seconds. Haven't been able to get it to work. Can someone please help me?

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Adobe Employee ,
Nov 19, 2018 Nov 19, 2018

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Just to be sure, are you on an official version of Windows 10 that is required to install Adobe XD? See Adobe XD System requirements​ for more info.

Thanks,

Preran

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New Here ,
Nov 19, 2018 Nov 19, 2018

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Hi Preran,

Yes - I have an official version of Windows 10 Pro. I have recently upgraded from Windows 7 to Windows 10 on this device. I have checked the Windows 10 updater and it tells me I have the latest version installed.

Greetings,

Charly

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Adobe Employee ,
Nov 19, 2018 Nov 19, 2018

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Thank you for the info. The quickest way to get in touch with us would be by using this link Contact Customer Care

If you would like to me to raise a support case, please send me the info I requested for in the message marked as correct.

Thanks,

Preran

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New Here ,
Dec 29, 2018 Dec 29, 2018

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Why not just explain the solution on this post, seems like you're creating a lot of unnecessary duplicated work considering this is one of the top results for a Google search on this issue--which seems prevalent.

I am also having this issue, but I don't feel like going through a support case so I'm going to use marvelapp as a solution (marvelapp.com)

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New Here ,
Feb 09, 2019 Feb 09, 2019

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Your approach is bad in my opinion, you should tell your solution to all others...so others can see it

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Can you provide me with the following info?

  1. Open Windows Event Viewer
  2. Go to Windows Logs > Application
  3. Check for Error

Do you see twinapi.appcore.dll listed against the faulting module path?

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

Thanks,

Preran

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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 If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-...

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New Here ,
Feb 11, 2019 Feb 11, 2019

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your advice worked Preran ... thx

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New Here ,
Mar 23, 2019 Mar 23, 2019

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Hi Preran!

I had this same exact issue on a NEW install of Windows 10 Home with ALL Windows updates installed!

I installed the Adobe XD downloaded from adobe.com and after install, I immediately got the white screen for 3 seconds and then it closes!

What fixed it for me was deleting all %temp% files, or atleast all the ones I could delete and rebooted my computer.

That seems to fix the issue for me! I am now working in Adobe XD for the first time!

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Adobe Employee ,
Mar 25, 2019 Mar 25, 2019

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Thank you for sharing the solution here, much appreciate it. This should serve to guide other users that are not served by the solution I previously posted.

Have a wonderful day.

Thanks,

Preran

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New Here ,
May 27, 2019 May 27, 2019

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this work for me, thanks

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New Here ,
Feb 24, 2019 Feb 24, 2019

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Just Update your windows 10. Not reinstall. go to Settings > Update & Security > Check for update. Works for me

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New Here ,
Jul 07, 2019 Jul 07, 2019

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Hi, I've been trying to use XD for a whole year but it's always crashing, I've installed, resinstalled, deleted temp files, did every solution but nothing has sorted out my problem, here is my event viewer log.

Faulting application name: XD.exe, version: 20.1.12.4, time stamp: 0x5d0c140f

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17134.799, time stamp: 0x4c4ad50a

Exception code: 0xc000027b

Fault offset: 0x00000000006a6552

Faulting process ID: 0x36ac

Faulting application start time: 0x01d534eb9d7a0ae5

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report ID: 09172a06-2f8f-4bfc-bedf-0f25a75c5eee

Faulting package full name: Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte

Faulting package-relative application ID: App

XD.exe

   20.1.12.4

   5d0c140f

   Windows.UI.Xaml.dll

   10.0.17134.799

   4c4ad50a

   c000027b

   00000000006a6552

   36ac

   01d534eb9d7a0ae5

   C:\Program Files\WindowsApps\Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte\XD.exe

   C:\Windows\System32\Windows.UI.Xaml.dll

   09172a06-2f8f-4bfc-bedf-0f25a75c5eee

   Adobe.CC.XD_20.1.12.4_x64__adky2gkssdxte

   App

I see that my Windows.UI.Xaml.dll is the problem...is there a fix?

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Adobe Employee ,
Jul 08, 2019 Jul 08, 2019

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Hi there,

Sorry to hear that you're having trouble using Adobe XD. Thank you for performing the initial troubleshooting procedure. Could you please confirm if you have performed the solution mentioned in post # 17 as a correct answer to this post?

We'll take it from there.

Thanks,

Harshika

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Hi there,

Hi there.

I have performed that, I have narrowed down my issue to

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Someone else had the same faulting module path

Adobe XD crashes  reply 14. "solved that by going to C:\Program Files and make sure that my current Windows user have Full Control with the WindowsApps folder"

This didn't work for me.  Anymore suggestions please?

Regards

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Adobe Employee ,
Jul 09, 2019 Jul 09, 2019

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Hi there,

Thank you for performing the troubleshooting steps. To proceed further, please send me your Adobe ID, location, and phone number over a private message. Please send the URL of this forum post for reference. To send a private message, click my picture and use the Message button. We will get in touch with you for further investigation.

Please let me know if you face any issue with this. I'd be happy to help.

Thanks,

Harshika

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New Here ,
Aug 08, 2019 Aug 08, 2019

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I am having the same problem as everyone above. I'm on Windows 10 1903. I've tried the uninstall/clean/reinstall remediation and changing the GPU, both with no success. Here's the crash from event viewer. Any help?

XD.exe
21.2.12.3
5d393c4b
twinapi.appcore.dll
10.0.18362.1
42f071ca
c000027b
00000000000d5cc8
2dbc
01d54e29590901df
C:\Program Files\WindowsApps\Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte\XD.exe
C:\Windows\System32\twinapi.appcore.dll
f3058e3a-b677-4008-95be-344908d3bc12
Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte

App

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Hi Jim,

We're sorry to hear you are facing trouble using XD and thank you for performing the troubleshooting steps and sharing the details. We'd request you to please try creating a new user account of your machine and let us know if that helps.

Thanks,

Harshika

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Adobe Employee ,
Sep 12, 2019 Sep 12, 2019

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New Here ,
Jul 30, 2019 Jul 30, 2019

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Hello,

Lately, when I open Adobe XD, i get a white screen. After a few seconds the whitescreen dissapears and XD is being closed automatically.

It seems to be like this when I have Updated XD. I have removed and reinstalled the old version but that does not help either.

Does anyone know how to solve?

Thanks in advance.

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New Here ,
Jul 30, 2019 Jul 30, 2019

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Adobe Community Professional ,
Jul 30, 2019 Jul 30, 2019

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Hi, have you tried to follow this guide made available by Adobe? Adobe XD launches into a white screen on Windows 10

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