I'm working with a file saved to cloud with plans to share and collaborate within the file, but having major errors.The file is constantly trying to save but never finishesWhen I check the versions history I get a note that it "Cannot load the document history"When I invite to collaborate I get a note that " We can’t create this link because your storage is full. Go to Published on the web to remove some links to free up storage" .... Except I have 100GB and am only using 140MB. Something ain't right. I can't find other topics on this anywhere. Help!

Participant

Answered

Unable to collaborate cloud XD files because Storage is Full... but it's not

Forum|Forum|5 years ago
April 29, 2020
4 replies
3788 views

I'm working with a file saved to cloud with plans to share and collaborate within the file, but having major errors.

The file is constantly trying to save but never finishes
When I check the versions history I get a note that it "Cannot load the document history"
When I invite to collaborate I get a note that " We can’t create this link because your storage is full. Go to Published on the web to remove some links to free up storage"

.... Except I have 100GB and am only using 140MB. Something ain't right. I can't find other topics on this anywhere. Help!

Correct answer wcarnegie

Thank you! I had to trouble shoot within Activity Monitor to shut down processes I didn't know where running, but it did work!

R

rachel25141376eupk

Inspiring

Perform these solutions in sequence until the issue is fixed:
Restart XD
Update the Creative Cloud desktop app
End Creative Cloud processes
Check your sign-in account
Sign out from the Creative Cloud desktop app and sign in again
Restart the computer

This may help you,

Rachel Gomez

I

Ionut24218022idj3

Participant

I have the same problem, what can I do?

R

robynnlg

Participating Frequently

How did you fix this? I'm having the same issue!

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. I'd request if you can share a few more details like:

A screenshot of the About XD info page.
Is it happening with a specific file or multiple files?
Please sign out of Adobe XD and the Adobe Creative Cloud app and then close all Adobe related processes in the Task Manager or Activity monitor and then launch Adobe Creative Cloud Desktop app and then check again after sign in and launching XD from there.

Regards

Rishabh

wcarnegieAuthorCorrect answer

Participant

Thank you! I had to trouble shoot within Activity Monitor to shut down processes I didn't know where running, but it did work!

Rishabh_Tiwari

Community Manager

Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future. Thanks!

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