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Unable to create prototype link in Adobe XD.

New Here ,
Oct 08, 2020

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Hello All,

I keep getting this error when I try to create a shareable link for my website prototype:

"You can't create links on Creative Cloud because of your organization's sharing restrictions." I have never experienced this before and have no idea what to do. I need to fix this very soon as I have an upcoming deadline and need to share this design. Appreciate any help!

 

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Product performance, Share or publish

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Unable to create prototype link in Adobe XD.

New Here ,
Oct 08, 2020

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Hello All,

I keep getting this error when I try to create a shareable link for my website prototype:

"You can't create links on Creative Cloud because of your organization's sharing restrictions." I have never experienced this before and have no idea what to do. I need to fix this very soon as I have an upcoming deadline and need to share this design. Appreciate any help!

 

<The Title was renamed by moderator>

TOPICS
Product performance, Share or publish

Views

286

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Oct 08, 2020 0
Adobe Employee ,
Oct 09, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind telling us if it happening with every link or with a specific link? Are you working in an enterprise network? Are you trying to create a public link or private link?

 

We will try our best to help.

 

Thanks,

Harshika

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Oct 09, 2020 0
New Here ,
Oct 09, 2020

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Hello Harshika,

At first I tried both public and private links, but that didn't work - now I don't even have the option to create a link to the prototype. I'm on an enterprise network through my university. 

 

Here is the message I'm getting: Screenshot (291).png

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Oct 09, 2020 0
Adobe Community Professional ,
Oct 10, 2020

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Hi, have you tried to create the link while connected to a different network?

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Oct 10, 2020 0
New Here ,
Oct 10, 2020

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Hi, I haven't tried that but I don't have access to any other cc networks... unless you would know of a way to do that?

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Oct 10, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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Try to create the link while connected to a different internet network, such as home or with your phone's hotspot.

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Oct 11, 2020 1
Adobe Employee ,
Oct 12, 2020

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That's strange. It looks like the organization has applied some sharing restrictions to create links. If you're admin then please initiate a chat from the admin console using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html, if not then contact your admin and ask them to create a case or start chat through the admin console with our enterprise support team for direct assistance.

 

Hope it helps.

 

Thanks,

Harshika

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Oct 12, 2020 0
New Here ,
Oct 15, 2020

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Apparently some of our users started experiencing this issue as well. I contact Adobe Support and they confirmed there is a global outage on the publish XD service. This is not detailed on their status page.

 

Hopefully it is resolved soon.

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Oct 15, 2020 0